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    Patient Retention Specialist - Cleveland, United States - ExactCare Pharmacy

    ExactCare Pharmacy
    ExactCare Pharmacy Cleveland, United States

    3 weeks ago

    Default job background
    Description
    ExactCare helps people with chronic conditions and multiple medications overcome daily challenges to living healthier at home. Our solutions include at-home clinical pharmacy support and an easier, safer way to manage medications.


    Job Details:


    ExactCare is seeking a dynamic team player, who is a creative thinker and customer service advocate, to join our rapidly growing organization.

    The Patient Retention Specialist will spend their day answering inbound calls from patients wishing to cancel their service with ExactCare.

    The patient's concerns will be heard and positive actions will be taken by the Patient Retention Specialist to resolve the issue, with the goal being to retain the patient.

    When inbound calls are not active, outbound calls are being placed to previous patients inquiring if they would like to return to ExactCare.

    Responsibilities

    Answering inbound calls from ExactCare's existing patient base.
    Assisting with general inquiries, making payments, and questions regarding claims.
    Handling patient concerns and escalating issues as needed, ensuring all efforts are made to retain existing patients.
    Maintaining a consistently positive attitude and patient first approach to deliver stellar service to all patients.
    Maintaining current knowledge of products and services offered.
    Other duties as assigned.
    Skills & Abilities

    Strong attention to detail and accuracy.
    Strong prioritization and organizational skills.
    Ability to use multiple software programs.
    Maintain a high degree of confidentiality on behalf of patients.
    Passion to help people and enrich their lives.

    Ability to exhibit ExactCare Pharmacy's Core Values in daily work:
    Be the example.
    Work together for success.
    Just be cool.
    Get it right.
    Always seek to improve.
    Exceed expectations.

    Requirements

    Must be 18+ years of age.
    High school diploma /GED required.1-2 years' experience in collections activities or customer service.
    Experience in a high volume, phone based environment.


    ExactCare provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment.

    Applicants encouraged to confidentially self-identify when applying. Local applicants encouraged to apply. Drug-free work environment. Must be eligible to work in this country.
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