Jobs
>
Memphis

    Client Manager - Memphis, United States - Allied Universal

    Allied Universal
    Allied Universal Memphis, United States

    1 week ago

    Allied Universal background
    Description

    Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose.

    While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve.

    We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions

    Allied Universal is currently seeking a Client Manager to lead a business segment in a designated region.

    The primary role of the Client Manager is to enhance client experiences, build long term meaningful client relationships and engage with employees that deliver our services in the field.

    The individual will meet or exceed operational goals by providing high-quality, professional, competent and committed service and an outstanding client and employee experience.

    To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.


    RESPONSIBILITIES:

    • Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results
    • Focus on hiring, development, and retention of appropriate security officers and Operations Managers and Field Supervisors overseeing remote managed business
    • Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention
    • Engage regularly with clients to share his/her expertise to enhance the value of Allied Universal's offering
    • Assist in coordinating the day-to-day team effort of Operations Managers and other assigned personnel to ensure that services are delivered in a quality and cost effective manner
    • Manage the delivery of services through subordinate team and fill in for the Branch Manager/ Director of Operations in their absence or as requested or required
    • Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime
    • Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime
    • Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotability
    • Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
    • Enforce Allied Universal's policies as outlined by the handbooks and executive memos
    • Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement
    • Act as liaison between Allied Universal and the customer to foster customer intimacy, including travel to/from face to face meetings
    • Maintain confidentiality of all information and data
    • Keep records and prepare accurate and timely reports both manually and through automated methods
    • Maintain regular attendance to ensure avoidance of unpredictable, frequent and/or ongoing late arrivals and chronic tardiness
    • Perform other related duties and responsibilities as assigned or required
    • Actively participate in community and business related organizations

    QUALIFICATIONS

    • Minnimum three (3) years of experience in a service industry.
    • Proven strong service orientation, excellent interpersonal, leadership and organizational skills
    • Ability to develop and grow client relationships
    • Ability to make decisions and conduct courageous conversations
    • Manage multiple tasks with ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.
    • Excellent verbal and written communication skills with the ability to communicate in a timely manner any changes or recommendations that could have impact on our service image or brand
    • In-depth understanding of financial performance
    • Ability to work in a team-oriented management environment while having an entrepreneurial attitude.

    PREFERRED QUALIFICATIONS:

    • Previous Customer Service, Account Management, Sales, Facilities Management, Military or Law enforcement experience
    • Contract, proprietary security services or military/law enforcement experience

    Key Competencies: Interpersonal Skills, Deliver Results, Client Focus, Time Management, Financial Management, Problem Solving, Conflict Management, Timely Decision Making, and Accountability


    BENEFITS:

    • Medical, dental, vision, basic life, AD&D, and disability insurance
    • Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
    • Eight paid holidays annually, five sick days, and four personal days
    • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

    Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.


    For more information:


    If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department.


    To find an office near you, please visit:
    .


    Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.


    For more information:


    If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department.


    To find an office near you, please visit:
    .


    Job ID:


    Location: United States-Tennessee-Memphis


    Job Category: Management
  • Allied Universal

    Client Manager

    1 week ago

    Allied Universal Memphis, United States

    Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our com ...

  • Allied Universal

    Client Manager

    2 weeks ago

    Allied Universal Memphis, United States

    Job Description · Allied Universal is currently seeking a Client Manager to lead a business segment in a designated region. The primary role of the Client Manager is to enhance client experiences, build long term meaningful client relationships and engage with employees that deli ...

  • Allied Universal

    Client Manager

    1 week ago

    Allied Universal Memphis, United States

    Job Description · Allied Universal is currently seeking a Client Manager to lead a business segment in a designated region. The primary role of the Client Manager is to enhance client experiences, build long term meaningful client relationships and engage with employees that deli ...

  • Allied Universal®

    Client Manager

    1 week ago

    Allied Universal® Memphis, United States

    Job Description · Job DescriptionOverviewAllied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fue ...

  • Stellar Innovations

    A Senior Key Account Manager is a high-level professional responsible for managing and maintaining relationships with important clients or accounts

    2 weeks ago

    Stellar Innovations Memphis, United States

    About Contractor GmbH: · As a professional recruitment agency with a premium approach, we find the best specialists for successful IT projects. We solve temporary personnel bottlenecks in IT, product management, and engineering. We work closely with our clients, including several ...

  • Quality Incentive Company

    Client Services Manager

    1 week ago

    Quality Incentive Company Memphis, United States

    We are seeking a dynamic and experienced Client Services Manager to join our team. The Client Services Manager will play a pivotal role in ensuring client satisfaction and success. This individual will lead client calls, analyze program data and engagement metrics, collaborate cl ...

  • Steelcase Inc.

    Client Business Manager

    1 week ago

    Steelcase Inc. Memphis, United States

    We are hiring a Client Business Manager in Memphis to grow business with a list of identified accounts and win specific high-priority strategic opportunities with new accounts. You will align closely with our dealer partners to develop and implement effective opportunity and acco ...

  • uLab Systems Inc

    Client Services Manager

    6 days ago

    uLab Systems Inc Memphis, United States

    Job Type · Full-time · Description · Purpose of job: · The Client Services Manager supervises the client service representatives and advisor and monitors their performance in providing excellent service and support to the customer. Manage the call center schedule, implement, a ...

  • uLab Systems Inc

    Client Services Manager

    1 week ago

    uLab Systems Inc Memphis, United States

    Job Type Full-timeDescriptionPurpose of job: The Client Services Manager supervises the client service representatives and advisor and monitors their performance in providing excellent service and support to the customer. Manage the call center schedule, implement, and analyze qu ...

  • uLab Systems Inc

    Client Services Manager

    1 week ago

    uLab Systems Inc Memphis, United States

    Job Type Full-timeDescriptionJOB SUMMARYThe Client Services Manager supervises the client service representatives and monitors their performance in providing excellent service and support to the customer. Manage the client service call center schedule, implement, and analyze qual ...

  • ULabs Systems Inc

    Client Services Manager

    1 week ago

    ULabs Systems Inc Memphis, United States

    Job Description · Job DescriptionDescription:Purpose of job: · The Client Services Manager supervises the client service representatives and advisor and monitors their performance in providing excellent service and support to the customer. Manage the call center schedule, impleme ...

  • Intelerad

    Client Success Manager

    3 weeks ago

    Intelerad Memphis, United States Full time

    Job Description · We are looking for a passionate Customer Success Manager (CSM) that will drive customer success. · You will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders. ...

  • Ross & Yerger Insurance, Inc.

    Employee Benefits Client Manager

    6 days ago

    Ross & Yerger Insurance, Inc. Memphis, United States

    Come join a Top 100 independent insurance agency based in Jackson, MS. As an Employee Benefits Client Manager, you'll put the client's needs first by engaging directly with clients, company underwriters and Producers on health plan benefits management, network selection, claims a ...

  • Ross & Yerger Insurance, Inc.

    Employee Benefits Client Manager

    1 week ago

    Ross & Yerger Insurance, Inc. Memphis, United States

    Come join a Top 100 independent insurance agency based in Jackson, MS. As an Employee Benefits Client Manager, you'll put the client's needs first by engaging directly with clients, company underwriters and Producers on health plan benefits management, network selection, claims a ...

  • FORVIS

    Tax Manager| Private Client

    1 week ago

    FORVIS Memphis, United States

    & Requirements · FORVIS' Private Client tax advisors provide sophisticated tax compliance, consulting, and planning services to individuals, multi-generational families, fiduciaries, and more. Our professionals include CPAs and JDs. Partnering with our financial planners, Wealth ...

  • Forvis

    Tax Manager| Private Client

    2 days ago

    Forvis Memphis, United States

    & Requirements · FORVIS' Private Client tax advisors provide sophisticated tax compliance, consulting, and planning services to individuals, multi-generational families, fiduciaries, and more. Our professionals include CPAs and JDs. Partnering with our financial planners, Wealth ...

  • ASW Staffing Corporation

    Sales and Client Relationship Manager

    2 weeks ago

    ASW Staffing Corporation Memphis, United States

    ASW Staffing Corporation - · This position is designed for the energetic person with a proven track record of sales experience and revenue development. The ideal candidate has the responsibility of obtaining new clients and retaining current clients. This position is responsible ...

  • McGriff

    Commercial Lines Client Service Manager

    1 week ago

    McGriff Memphis, United States

    JOB SUMMARY · Support Producers in winning new clients and retaining existing clients through use of commercial insurance expertise, technical knowledge, and problem-solving skills. Exercise independent decisions relating to client analysis of coverage and program recommendations ...

  • Smith Seckman Reid

    Client Relationship Manager/Mechanical Engineer

    1 week ago

    Smith Seckman Reid Memphis, United States

    Serves as the principal level relationship and trusted advisor with clients for all project engagements with the client's organization Works with leadership to establish long term strategies for building and growing client relationships Aligns SSR se Relationship Manager, Mechani ...

  • Luxus

    Client Relationship Manager/Electrical Engineer

    1 week ago

    Luxus Memphis, United States

    Job Description · Job DescriptionPosition: Electrical Engineer II · Location: Nashville, TN · About Us: · We represent a leading comprehensive engineering design and consulting firm, that provides innovative solutions for clients with facility and infrastructure challenges. To ac ...