Jobs
>
Memphis

    Client Manager - Memphis, United States - Allied Universal

    Show more Collapse job
    Allied Universal background
    Description

    Job Description

    Allied Universal is currently seeking a Client Manager to lead a business segment in a designated region. The primary role of the Client Manager is to enhance client experiences, build long term meaningful client relationships and engage with employees that deliver our services in the field. The individual will meet or exceed operational goals by providing high-quality, professional, competent and committed service and an outstanding client and employee experience. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.

    RESPONSIBILITIES:

  • Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results
  • Focus on hiring, development, and retention of appropriate security officers and Operations Managers and Field Supervisors overseeing remote managed business
  • Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention
  • Engage regularly with clients to share his/her expertise to enhance the value of Allied Universal's offering
  • Assist in coordinating the day-to-day team effort of Operations Managers and other assigned personnel to ensure that services are delivered in a quality and cost effective manner
  • Manage the delivery of services through subordinate team and fill in for the Branch Manager/ Director of Operations in their absence or as requested or required
  • Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime
  • Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime
  • Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotability
  • Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
  • Enforce Allied Universal's policies as outlined by the handbooks and executive memos
  • Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement
  • Act as liaison between Allied Universal and the customer to foster customer intimacy, including travel to/from face to face meetings
  • Maintain confidentiality of all information and data
  • Keep records and prepare accurate and timely reports both manually and through automated methods
  • Maintain regular attendance to ensure avoidance of unpredictable, frequent and/or ongoing late arrivals and chronic tardiness
  • Perform other related duties and responsibilities as assigned or required
  • Actively participate in community and business related organizations
  • QUALIFICATIONS

  • Minnimum three (3) years of experience in a service industry.
  • Proven strong service orientation, excellent interpersonal, leadership and organizational skills
  • Ability to develop and grow client relationships
  • Ability to make decisions and conduct courageous conversations
  • Manage multiple tasks with ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.
  • Excellent verbal and written communication skills with the ability to communicate in a timely manner any changes or recommendations that could have impact on our service image or brand
  • In-depth understanding of financial performance
  • Ability to work in a team-oriented management environment while having an entrepreneurial attitude.
  • PREFERRED QUALIFICATIONS:

  • Previous Customer Service, Account Management, Sales, Facilities Management, Military or Law enforcement experience
  • Contract, proprietary security services or military/law enforcement experience
  • Key Competencies: Interpersonal Skills, Deliver Results, Client Focus, Time Management, Financial Management, Problem Solving, Conflict Management, Timely Decision Making, and Accountability

    BENEFITS:

  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

  • We have other current jobs related to this field that you can find below


  • Quality Incentive Company Memphis, United States

    We are seeking a dynamic and experienced Client Services Manager to join our team. The Client Services Manager will play a pivotal role in ensuring client satisfaction and success. This individual will lead client calls, analyze program data and engagement metrics, collaborate cl ...


  • EVERSANA Memphis, United States

    Job Description · Job DescriptionCompany Description · At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We're fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and deliv ...


  • Ross & Yerger Insurance, Inc. Memphis, United States

    Come join a Top 100 independent insurance agency based in Jackson, MS. As an Employee Benefits Client Manager, you'll put the client's needs first by engaging directly with clients, company underwriters and Producers on health plan benefits management, network selection, claims a ...


  • Stellar Innovations Memphis, United States

    About Contractor GmbH: · As a professional recruitment agency with a premium approach, we find the best specialists for successful IT projects. We solve temporary personnel bottlenecks in IT, product management, and engineering. We work closely with our clients, including several ...

  • Infinity Enterprises

    Medical assistant

    3 weeks ago


    Infinity Enterprises Memphis, United States

    ViaNobis - The Outpatient Home Care Paramus · ... a facility of Katharina Kasper ViaNobis GmbH. · Medical Assistant (m/f/d) | 50-100% | Aachen, Heinsberg District, Mönchengladbach · What we offer: · Permanent employment · Collective agreement: Starting salary in full-time from €2 ...


  • Apex Ventures Turrell, United States

    For our client Threedy GmbH, we are currently looking for: Key Account Manager (m/f/d). · Job Summary · Are you looking for a new challenge? Do you want to work with a cool product based on cutting-edge technology? Then pay attention · As a recruiting partner of Threedy GmbH, we ...


  • First Horizon Bank Memphis, United States Full time

    This position will be responsible for analyzing the Asset/Liability position and assisting in the management of a depository institution's interest rate risk profile. Daily tasks include gathering client specific information, loading data it into our internal A/L modeling softwar ...


  • Milan Laser Company Memphis, United States

    About Milan Laser Hair Removal · Milan Laser Hair Removal is one of the nation's premier laser hair removal providers. That's because we only use top of the line lasers, and all our treatments are performed by licensed medical professionals. Additionally, we guarantee our clients ...


  • Virtual Memphis, United States

    Vaco Memphis is looking to hire a Client Services Associate for a wealth management firm here in East Memphis. The CSA plays a pivotal role in maintaining and growing the company's client services. Reporting directly to the Chief Operating Officer, the CSA works alongside other c ...


  • AFS Logistics Memphis, United States

    **Must currently reside in Memphis TN or Little Rock AR** · Purpose/Job Function: · The Director of Strategic Accounts will be responsible for the West Tennessee and Arkansas market. The position will have two responsibilities: building and maintaining strong relationship with ex ...


  • Russell Tobin Memphis, United States

    Job Description · Position: Marketing Client Services · Location: Memphis, TN · Type: Full Time · Rate: $50k to 60k/Per Annum · Job Description: · We are currently seeking a Marketing Client Services to join our client's team which top financial institution. While having Series 7 ...

  • KTek Resourcing

    Senior Java Architect

    2 weeks ago


    KTek Resourcing Memphis, United States

    Job Description: · Role Overview: The Account Technology Officer (ATO) for the Banking and Financial Services (BFS) account is a pivotal role responsible for ensuring seamless integration of technology solutions to meet the unique needs of BFS customers. This role involves a blen ...

  • Velociti Services

    District Manager

    2 days ago


    Velociti Services Memphis, United States

    A District Manager at Velociti Services is responsible and accountable for overseeing multi-locations to ensure specification compliance and customer acceptance within the industry. · Duties / Responsibilities: · Train and manage employees and vendors to ensure all client process ...


  • Allworld Project Management Memphis, United States

    Wastewater Treatment Supervisor Allworld Project Management, LLC (AWPM) is an award-winning Engineering & Construction Project Management Firm on a mission "to exceed client's expectations by delivering value added solutions one task at a time. AWPM is based in Downtown Memphis, ...

  • Glassman, Wyatt, Tuttle & Cox, PC

    Associate Attorney

    3 weeks ago


    Glassman, Wyatt, Tuttle & Cox, PC Memphis, United States

    Company Description · GWTC is a litigation boutique firm in the Mid South with cases primarily in Tennessee, Arkansas and Mississippi. The Firm has a variety of practice areas for attorneys to assist its clients, including business litigation, construction defect, transportation, ...

  • Truist

    CCB Underwriter

    3 weeks ago


    Truist Memphis, United States Full time

    Essential Duties and Responsibilities · Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. · Underwriting: leads the entire commerci ...

  • MeeDerby

    Area Director

    2 weeks ago


    MeeDerby Memphis, United States Full time

    · Area Director, Light Industrial Staffing - Memphis, TN · 7+ years of staffing preferably in a high volume environment. · Our client is a leading tech-enabled marketplace for temporary labor dedicated to providing innovative workforce solutions on a global scale. Our mission is ...


  • SOL Engineering Services Memphis, United States Full time

    SOL Engineering Services, LLC is an engineering and technical services provider, with over 20 years of engineering and consulting experience. Our viability comes, in part, from utilizing the diverse backgrounds of the firm's owners and the experiences of its team of approximately ...


  • Charles River Memphis, United States

    For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your backgr ...

  • APG Office Furnishings

    Interior Designer

    1 week ago


    APG Office Furnishings Memphis, United States

    Effective Date: Immediate · Employment Type: Full-time · Supervisor: Design Manager · Salary: Based upon Experience · Benefits: medical, dental, paid time off, 401K match, plus more · A better workplace is in sight. At APG, we dream big, act with purpose and push limits to create ...