Training Specialist - Durham, United States - Atlas Data Systems

Atlas Data Systems Durham, United States

2 weeks ago

Description

Job Title: Training Specialist
Job Location: Research Triangle Park, NC
Job Duration: 12 Months of Contract

Job Description
Responsibilities

Facilitate Salesforce trainings in an engaging manner utilizing research-based education principles

Create supporting content such as job aids and consult on e-learning design

Host virtual office hours with sales reps to answer questions and provide further guidance

Facilitate virtual trainings for application updates and enhancements

Attend or host ticket review

Host virtual Champion (pilot users) feedback sessions

Create challenges, competitions, or appreciation events to drive adoption

Provide backup to the Salesforce support desk

Communicate with digital solutions team regarding enhancements and further trainings

Provide support to project manager for training logistics such as event planning, LMS tracking, and coordinating class resources

Required Experience

5-10 years of facilitation experience

2 or more years' experience using or training Salesforce or other robust CRM

Experience managing projects

5 or more years' experience in sales

Background in instructional design is preferred

Characteristics of an ideal candidate

Eager to learn and teach

Passionate about facilitation

Willingness to travel for in-person trainings and meetings (approx. 30%)

Detail oriented

Ability to learn new technology as it supports the training need

Self-starter and dedicated

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