- Facilitate Salesforce trainings in an engaging manner utilizing research-based education principles
- Create supporting content such as job aids and consult on e-learning design
- Host virtual office hours with sales reps to answer questions and provide further guidance
- Facilitate virtual trainings for application updates and enhancements
- Attend or host ticket review
- Host virtual Champion (pilot users) feedback sessions
- Create challenges, competitions, or appreciation events to drive adoption
- Provide backup to the Salesforce support desk
- Communicate with digital solutions team regarding enhancements and further trainings
- Provide support to project manager for training logistics such as event planning, LMS tracking, and coordinating class resources
- 5-10 years of facilitation experience
- 2 or more years' experience using or training Salesforce or other robust CRM
- Experience managing projects
- 5 or more years' experience in sales
- Background in instructional design is preferred
- Eager to learn and teach
- Passionate about facilitation
- Willingness to travel for in-person trainings and meetings (approx. 30%)
- Detail oriented
- Ability to learn new technology as it supports the training need
- Self-starter and dedicated
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Training Specialist - Durham, United States - Atlas Data Systems
Description
Job Title:
Training Specialist
Job Location:
Research Triangle Park, NC
Job Duration: 12 Months of Contract
Job Description
Responsibilities
Required Experience
Characteristics of an ideal candidate
