- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
- Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
- Responsible to maintain the security of cash, credit card transactions, and guest information.
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
- Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
- Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.
- Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
- Issue, control and release guest safe-deposit boxes.
- Comply with federal, state and local laws regarding health, safety, and alcohol services.
- Perform other duties as assigned.
- High School diploma or equivalent required.
- One year of previous hotel experience, or retail customer service preferred.
- Previous background from the extended stay industry preferred.
- Ability to speak, read, and write fluent English; other languages beneficial.
- Professional verbal and written communication skills.
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
- Problem solving, reasoning, motivating, organizational and training abilities preferred.
- Experience with Microsoft Office and Opera systems preferred.
- Will be required to obtain a ServSafe certification.
- May be required to obtain a TIPS certification.
- Valid driver's license required.
- Frequently standing up, bending, climbing, kneeling, and moving about the facility.
- Carrying, lifting or pulling items weighing up to 50 pounds.
- Frequently handling objects and equipment.
- Standing for extended periods of time.
- Will be required to work mornings, evening, weekends, and holidays.
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
-
Ramp Agent/ground Service Agents
2 days ago
dnata Newark, United StatesOverview: · **dnata is hiring Full time Ground Service Agents at EWR Airport** · **Free single Health Insurance Coverage** · **Hourly rate $19.25** · **Must be available to work various shifts/weekends/holidays** · **Valid driver license is required** · ** Weekly pay, 401K, paid ...
-
Guest Service Agent
4 days ago
NEW YORK ATHLETIC CLUB New York, United StatesThe best guest service agents will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise. · **Guest Service Agent Responsibilities**: · - Greeting guests upon arrival and making them feel welcomed. · - Administering check-ins ...
-
Guest Service Agent
2 days ago
Tech Connected New York, United States**Job Location**: New York City · **Position**: Guest Service Agent · **About the Role**: · We're seeking a motivated individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be the first point of contact for guests, providing exceptional service a ...
-
Agent - Guest Service
20 hours ago
Hilton Elizabeth, United StatesAgent - Guest Service · A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. · **What will I be doing?** · As a Guest Servi ...
-
Guest Service Agent
1 week ago
Hyatt Herald Square NYC New York, United StatesWe are seeking an individual to fill the position of Guest Service Agent at the Hyatt Herald Square Hotel NYC. As a Guest Service Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver ou ...
-
Guest Service Agent
1 week ago
Distrikt Hotel NYC New York, United States**Summary: Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifyin ...
-
Agent - Guest Service
20 hours ago
Hilton Elizabeth, United StatesA Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. · **What will I be doing?** · As a Guest Services Agent, you would be ...
-
Guest Service Agent
1 week ago
Mondrian Park Avenue New York, United StatesOverview: · **Opportunity: Guest Service Agent** · Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. · **Compensation**: $25/hr · **Your Growth Path** · Front Desk Supervisor - Front Office Manager · **HHM ...
-
Guest Service Agent
1 week ago
Mondrian Park Avenue New York, United States**Overview**: · **Opportunity: Guest Service Agent** · Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. · **Compensation**: $25/hr · **Your Growth Path** · Front Desk Supervisor - Front Office Manager · * ...
-
Guest Services Agent
1 week ago
Delta Woodbridge Iselin, United StatesCompensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...
-
Guest Services Agent
2 days ago
Hampton/Home2 New York, United StatesCity, State: · New York, New York · Hourly Rate of Pay $28.76 · The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. · ESSENTIAL DUTIES AND RESPONSIBILITI ...
-
Guest Service Agent
20 hours ago
the Tides Inn Irvington, United StatesTo represent the resort to the guest throughout all stages of the guest's stay. To welcome the guest at check-in and expedite the processing of their account at departure. Upgrade room type when possible to maximize room revenue received by the resort. Provide any assistance to r ...
-
Passenger Service Agent
1 day ago
PROSPECT AIRPORT SERVICES Newark, United StatesPassenger service assistants provide a variety of services: · - Wheelchair Assistance · - Skycap Services · - Unaccompanied Minors Escort Service · - Electric Cart Drivers · **Job Types**: Full-time, Part-time · Pay: From $19.00 per hour · **Benefits**: · - Dental insurance · - H ...
-
At Your Service Agent
1 day ago
Marriott International, Inc Jersey City, United States**Additional Information** Evening shifts, Pay: $24.60/hour · **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The Westin Jersey City Newport, 479 Washington Blvd, Jersey City, New Jersey, United States VIEW ON MAP · **Schedule** Full-Time · **L ...
-
Customer Service Agent
20 hours ago
Soul Dental Manhattan, United States$16 - $18 hourly · **Responsibilities**: · - Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries · - Handle complaints, present appropriate solutions, and alternatives within the timefr ...
-
Jfk Passenger Service Agent
4 days ago
Unifi Aviation, LLC Jamaica, United States**N.B.**: INTERVIEWS BY APPOINTMENTS ONLY. NO WALK-INS ACCEPTED. · Passenger Service Agents are the first line of defense for our customers This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happ ...
-
Temporary Guest Service Agent
1 day ago
Park Lane New York, United StatesCompensation Type: Hourly Highgate Hotels: · **Location**: · Park Lane New York, situated on Billionaires' Row - home to the world's most coveted addresses on · Central Park South - has been completely reimagined as a departure from its neighbors and serves as a · unique and incl ...
-
Guest Service Agent
1 day ago
Molly Pitcher Inn Red Bank, United StatesJob Description · Job DescriptionAssist the Front Office Manager and Front Office Supervisor in overseeing the daily operations of the front desk, ensuring the highest levels of customer service and guest satisfaction.ResponsibilitiesEnsure the best first impression of the hotel ...
-
Guest Service Agent
5 days ago
Oyster Point Hotel Red Bank, United StatesJob Description · Job DescriptionAssist the Front Office Manager and Front Office Supervisor in overseeing the daily operations of the front desk, ensuring the highest levels of customer service and guest satisfaction.ResponsibilitiesEnsure the best first impression of the hotel ...
-
Jfk Customer Service Skycap Agent
2 days ago
ERMC Aviation LLC Jamaica, United StatesSummary · Unifi Customer Service Agents are the first line of defense for our customers This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing and love to make people happy on a daily basis · Essential Functions / Key Respon ...
Guest Service Agent - Tinton Falls, United States - Sonesta Hotels
Description
Description
DUTIES AND RESPONSIBILITIES :
QUALIFICATIONS AND REQUIREMENTS :
Additional Job Information/Anticipated
Pay Range
Pay Range: $15.50.-$16.00 hr. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific experience/overall experience.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
