Guest Service Agent - Irvington, United States - the Tides Inn
Description
To represent the resort to the guest throughout all stages of the guest's stay. To welcome the guest at check-in and expedite the processing of their account at departure. Upgrade room type when possible to maximize room revenue received by the resort. Provide any assistance to resort guests and future guests to ensure a pleasant stay.DUTIES
- Deal effective with all guests.
- Maintain a high level of customer service with everyone.
- Check-in and/or check-out guest quickly and efficiently also to include all
- Verify guest information; address, credit card signature, rate and length of
- Obtain appropriate credit card authorization for the guests stay.
- Maintain Front Desk bank, which includes, but is not limited to cashing
- Thoroughly understands and adheres to proper credit, check cashing and
- Post additional charges to guest accounts during their stay (i.e. faxes, tours,
- Knows room locations, types of rooms available, and room rates and slip
- Uses suggestive selling techniques to sell rooms and to promote other
- Coordinates room status updates with the housekeeping department by
special requests and part-day rooms.
- Possesses a working knowledge of the reservations department.
- Maintains key control and key security for guest room keys.
- Knows how to use the front office equipment.
- Follows procedures for issuing and closing safe deposit boxes used by
- Complete other projects assigned by the Front Desk Manager.
- Ensure that mini bar procedures are followed including key security; final day
- Attend monthly meetings and all scheduled one-on-one meetings
- Must observe safety and respect for company and guest property and
- Must follow the 10/5/3 rule at all times
- Must be well groomed and in a company issued uniform and wear a name badge at all times
- Must have a smile for all.
Responsibility & Authority:
- Uses proper mail, package and message handling procedures.
- Reads the Shift Pass-On Red book and bulletin board daily. Is aware of
- Coordinates guest room maintenance work with the engineering and
- Reports any unusual occurrences or requests to the Front Desk Manager,
- Knows all safety and emergency procedures. Is aware of accident
- Understands that scheduling is based upon occupancy, arrivals and
personal shift preferences and/or days off preferences.
- Handle guest complaints courteously, offer solutions and follow through to a
- Adjust, where appropriate, any charge that a guest questions and record for
- Document and communicate to the Front Desk Manager all information
resorts services.
- Sell gift shop items when the gift shop is closed. Collect and record all cash
QUALIFICATIONS
Minimum Requirements:
High school degree or equivalent. Prior hotel/resort front desk experience highly desired.
Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease.
Computer skills required. Strong guest and team member relations skills.Physical Requirements:
100% standing with occasional walking and bending
Lifting/Carrying up to 20 lbs.
Hearing and Manual dexterity
Distance vision 1-3 feet
Pay:
$ $14.70 per hour
Schedule:
- 8 hour shift
Work setting:
- Inperson
Experience:
- Hotel experience: 1 year (preferred)
Work Location:
In person
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