- Operate the front desk according to standard operating procedures and with exceptional guest service.
- Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures.
- Check registration (folio) cards for completeness, accuracy, and legibility.
- Maintain accurate cash sheet. Responsible for cash drawer balancing.
- Operate the switchboard and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message. Repeat message back to caller to assure the accuracy of the message. Use message light to tell guests that they have a message waiting.
- Know emergency procedures and how to respond.
- Never say a guest's room number out loud.
- Be knowledgeable of hotel promotions.
- Know room rate. Also know the amenities of the rooms so you can inform guests of what to expect in their rooms.
- Know physical makeup of building-exterior and interior. Know where the closest shopping, convenience store and gas station is.
- Complete daily reports, audits correspondences etc. as required by your shift.
- Keep lobby and office area clean at all times,
- Set wake-up calls as dictated by your shift.
- Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guests checkout or leave for the day.
- Take and confirm credit cards for validity and acceptability.
- Lock and secure area if leaving the front desk, even if it is for a moment
- Create incident reports for guest injuries / issues when required.
- Answer all calls within three (3) rings. All calls are to be answered in a "scripted" manner.
- Take and record reservations with accuracy. Confirm as requested.
- Resolve guest complaints.
- Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
- Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
- Performs any other duties as requested by supervisor.
- Demonstrates accuracy and thoroughness.
- Monitors own work to ensure quality.
- Provides the best possible service to clients and customers.
- Meets or exceeds productivity standards.
- Produces adequate volume of work efficiently in a specific time.
- Responds to requests for service and assistance.
- Demonstrates the desire and ability to provide high quality service to both internal and external customers.
- Solicits customer feedback to improve service.
- Asks for and offers help when needed.
- Includes appropriate people in decision-making.
- Takes responsibility for own actions.
- Performs work with little or no supervision; works independently.
- Can be relied upon regarding task completion and follow up.
- One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to speak English fluently.
- Ability to interpret and perform basic computer and POS system functions.
-
Guest Service Agent
Found in: Lensa US 4 C2 - 1 day ago
Stonebridge Companies Watertown, United StatesCity, State: · Watertown, Massachusetts Must be available evenings and weekends The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. · ESSENTIAL DUTIES ...
-
Guest Service Agent
Found in: beBee S2 US - 22 hours ago
Stonebridge Companies Watertown, United States Full timeCity, State:Watertown, MassachusettsMust be available evenings and weekends The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. · ESSENTIAL DUTIES AND R ...
-
Guest Service Agent
Found in: Lensa US 4 C2 - 2 days ago
Claremont Companies Arlington, United StatesHeadquartered in Lakeshore Center in Bridgewater, Massachusetts, Claremont Companies is a privately owned and closely held real estate investment, development and asset management firm. Today, Claremont owns in excess of 60 real estate assets consist Guest Service, Agent, Suite, ...
-
Guest Services Agent
Found in: Lensa US 4 C2 - 44 minutes ago
Courtyard Boston Cambridge Cambridge, United StatesCompensation Type: · Hourly · Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Fr ...
-
Customer Service Agent
Found in: Lensa US 4 C2 - 2 days ago
Formlabs Somerville, United States**Department:** Global Services · **Location:** Somerville, MAUser satisfaction lies at the heart of Formlabs success. The capabilities of our technology are growing rapidly, and so are the needs of our team. Were looking for: Our incredible Customer Support team connects with t ...
-
Guest Services Agent
Found in: Lensa US 4 C2 - 1 day ago
Wyndham Hotels & Resorts Somerville, United States** Guest Services Agent** · Location: Somerville, MA, US, 02145 · Property Name: La Quinta by Wyndham Boston - Somerville Req Id: 15698 · La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Boston - Somerville location in Som ...
-
Customer Service Agent
Found in: Lensa US 4 C2 - 1 day ago
Ethosvet Winchester, United States**Ethos Veterinary Health** · **Customer Service Agent** · **Client Care - Woburn, MA - Full Time** · **Summary:** The **Customer Service Agent** is tasked with delivering superior care for our clients and referring veterinarians while developing relationships with the hospita ...
-
Guest Service Agent
Found in: One Red Cent US C2 - 5 days ago
Hornblower - City Experiences BOSTON, United StatesBoston Harbor City Cruises is seeking a Guest Service Agent for our operation in Boston. · Salary Range: $15.50/hr · About You: · This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System. · About the Opportunity: · We are currently seeking frien ...
-
Customer Service Agent
Found in: Talent US C2 - 1 day ago
Sixt Boston, United States Full timeCustomer Service Agent · Branches & Operations Vollzeit Boston Komm ins Team Orange, bei uns steht Kundenbegeisterung an erster Stelle Deine Rolle bei SIXT · Come Join the SIXT Boston Team. "Seeking a dynamic Customer Service Agent to join our luxury rental car company. Id ...
-
Customer Service Agent
Found in: Talent US C2 - 5 days ago
Sixt Boston, United States Full timeCustomer Service Agent · Branches & Operations Vollzeit Boston Komm ins Team Orange, bei uns steht Kundenbegeisterung an erster Stelle Deine Rolle bei SIXT · Come Join the SIXT Boston Team. Customer Service Agent $19.20/hr. Plus Monthly Bonus and Sign on Bonus. Valet, Cust ...
-
Guest Service Agent
Found in: Talent US C2 - 3 hours ago
Hornblower Cruises and Events Boston, United States Part timeBoston Harbor City Cruises is seeking a Guest Service Agent for our operation in Boston. · Salary Range: $15/hr · About You: · This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System. · About the Opportunity: · We are currently seeking frie ...
-
Gust Service Agent
Found in: ZipRecruiter Test10S US C2 - 14 hours ago
Ocean Havens Boston, United StatesJob Description · Job DescriptionPosition: Guest Service Agent, Front Desk at Ocean Havens · Job Summary: The Guest Service Agent is responsible for providing exceptional customer service to guests of the Inn & Marina in Boston, Massachusetts. This is a full-time, hourly position ...
-
Guest Service Agent
Found in: beBee S2 US - 3 weeks ago
DoubleTree by Hilton Hotel Boston - Downtown Boston, United States Full timeA Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing? · As a Guest Services Agent, you would be respons ...
-
Customer Service Agent
Found in: ZipRecruiter Test10S US C2 - 14 hours ago
Cape Air East Boston, United StatesJob Description · Job DescriptionSUMMARY:This position requires direct contact with customers at the ticket counter. Excellent customer service skills and a positive attitude are required. · PRIMARY RESPONSIBILITIES: · • Check in passengers and baggage using Cape Air's reservatio ...
-
Customer Service Agent
Found in: beBee S2 US - 2 weeks ago
Softbank Investment advisers Boston, United States Full time· About ezCater · ezCater is the leading food for work technology company in the U.S, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. · Job Description · ezCater is the most trusted provider of corporate food solutions and is purpose ...
-
PM Guest Service Agent
Found in: ZipRecruiter Test10S US C2 - 14 hours ago
The Inn at Hastings Park Lexington, United StatesJob Description · Job DescriptionCompany Description · About us · Perfectly nestled in Lexington, Massachusetts, just 15 miles outside Boston, the Inn at Hastings Park provides unrivaled hospitality and exceptional culinary experiences. The Boston area's only Relais & Châteaux pr ...
-
BOS Passenger Service Agent
Found in: beBee S2 US - 1 day ago
Swissport International Ltd. Boston, United States Part timeOverviewAre you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – "To provide the ...
-
FULL TIME Guest Service Agent
Found in: ZipRecruiter Test10S US C2 - 14 hours ago
The Inn at Hastings Park Lexington, United States Full timeJob Description · Job DescriptionCompany Description · About us · Perfectly nestled in Lexington, Massachusetts, just 15 miles outside Boston, the Inn at Hastings Park provides unrivaled hospitality and exceptional culinary experiences. The Boston area's only Relais & Châteaux pr ...
-
BOS Lead Passenger Service Agent
Found in: Talent US C2 - 6 days ago
Swissport International AG Boston, United States Part timeJob summary · Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling ...
-
Customer Service Agent
Found in: Lensa US 4 C2 - 5 days ago
FedEx North Charleston, United StatesJob Duties Provides accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services. Performs administrative support functions necessary for efficient station operations. Th Customer Service, Agent, Cust ...
Guest Service Agent - Watertown, United States - Stonebridge Companies
Description
City, State:
Watertown, MassachusettsThe purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE
To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.
Associate demonstrates a high QUALITY of work:
Associate demonstrates acceptable PRODUCTIVITY standards
Associate demonstrates excellent CUSTOMER SERVICE SKILLS
Associate demonstrates INITIATIVE
Associate demonstrates ACCOUNTABILITY for their job performance
EDUCATION AND EXPERIENCE REQUIREMENTS:
WORK ENVIRONMENT:
The work environment normally entails the following:
Indoor work environment
May be exposed to and use of cleaning chemicals throughout the shift
Minimal to moderate noise levels consistent with hotel environment
Top of Form
PHYSICAL DEMANDS:
During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.
The physical activity normally entails the following attributes.
Position is expected to:
Stand more than 2/3 of the time
Walk less than 1/3 of the time
Sit less than 1/3 of the time
Lift up to 15 lbs
Push / pull up to 10 pounds
Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.
Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.
