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Saranac Lake

    Customer Service Agent - Saranac Lake, United States - Cape Air

    Cape Air
    Cape Air Saranac Lake, United States

    3 days ago

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    Description

    Job Description

    Job Description
    SUMMARY:This position requires direct contact with customers at the ticket counter. Excellent customer service skills and a positive attitude are required.


    PRIMARY RESPONSIBILITIES:


    • Check in passengers and baggage using Cape Air's reservation system
    • Make passenger reservations and rebook flights
    • Make boarding announcements
    • Provide extra assistance to passengers with special needs
    • Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station
    • Share information with pilots/ramp/operations using radio communications
    • Organize ticket and cash reports
    • Handle delayed or missing baggage and process claims
    • Assure compliance with FAA and airport security procedures
    • Additional duties as assigned

    QUALIFICATIONS:


    • Airline work experience preferred
    • Airline reservation system experience preferred
    • Must be at least 18 years old
    • Must hold a high school diploma or equivalent
    • Must have valid US drivers license
    • Must be able to lift up to 70 lbs.
    • Basic computer skills required
    • Excellent communication and excellent customer service skills required
    • Ability to interact effectively with others
    • Ability to work independently and adapt to changing work priorities
    • Ability to communicate effectively, orally and in writing
    • Flexibility of schedule is a must
    • This position will often require working nights, weekends and holidays
    • Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit
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