- Answer inbound calls from customers, CPs, or delivery drivers
- Execute outbound communications to support needs of customers/orders
- Provide beyond helpful customer service during all interactions
- Complete tasks and accurately document all actions taken in CRM to prevent or solve order issues
- Elevate opportunities for department improvement through appropriate channels
- Actively promote our company culture recipe, both internally and externally
- 1+ year experience in a people facing role (CS, Sales, Hospitality)
- 1+ year of experience with Salesforce CRM
- Prior experience working in a high-volume contact center
- Passion for providing excellent customer service
- Great empathy and listening skills to assist with de-escalating complex situations
- Agile ability to remain calm and composed in a fast paced, high-pressure environment
- A go-beyond helpful approach and sense of urgency when solving problems
- Excellent verbal and written communication skills, typing at an average speed of 40+ words per minute
- Confidence in multitasking and switching between various tasks
- Adaptability to a quickly changing work environment
- Ability to work both independently and collaboratively within a diverse team in a virtual setting
Customer Service Agent - Boston, United States - Softbank Investment advisers
Description
About ezCater
ezCater is the leading food for work technology company in the U.S, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide.
Job Description
ezCater is the most trusted provider of corporate food solutions and is purpose-built for business. ezCater's corporate food platform and flexible, scalable food solutions allow organizations to centralize and track their food spend, and fulfill everything from daily employee meals to client meetings and company all-hands. ezCater backs this up with business-grade, best-in-class, customer service and an unmatched nationwide footprint. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille.
The Marketplace Customer Service team is the first line of support for our customers, catering partners, and delivery drivers. We strive to create 5 star customer service experiences for each and every customer we interact with. Our team goes Beyond Helpful to not only resolve live order issues but also examines future orders to proactively assist our valued customers.
What You'll Do:
What You Have:
The start date for this position is May 20, 2024. Training will be fully remote. However, you can come into the office whenever you'd like. While in training, your schedule will be Monday - Friday from 9 AM - 5:30 PM ET. After training, you will have the opportunity to work from home or the office - whichever you'd like. When you work from home, please have an appropriate set-up: a quiet place and hard-wired, high-speed web access. We'll provide a computer, a headset, and VOIP phone service.
The national cash compensation range for this role is $45,000-$52,000*
*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).
Please have fun with the Cover Letter portion of the application It does not need to follow "traditional" cover letter guidelines - we would love for you to write words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know
ezCater does not sponsor applicants for work visas or legal permanent residence.
What You'll Get from Us:
You'll get a terrifically compelling opportunity, in an environment of radical transparency, open access to all the data, and collaborative colleagues at every level of our organization. You'll also get sane working hours and great flexibility around work/life balance.
Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.
Oh, and you'll get all this: Market salary, stock options that you'll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) when you're in one of our offices, and knowing that you helped get this rocket ship to the moon.
ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.
#BI-Remote