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Customer Experience Manager
Found in: Talent US C2 - 3 days ago
Michaels Queens, United States Temps pleinStore - QUEENS-WOODSIDE, NYQue ferez-vous? · Offrir une expérience de magasinage centrée sur la clientèle en gérant et en · obtenant une exploitation de l'aire des caisses efficace et en respectant les attentes. · Diriger les processus omnicanaux. Maintenir les normes de rangem ...
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Customer Experience
Found in: Lensa US 4 C2 - 1 day ago
The Fountain Group New York, United StatesPay Rate: $34.04/Hour · Full-time hybrid schedule at NYC office (3 days at office, 2 days remotely) · Duration: 2 years · Qualifications: · Required: · 5 years of experience in-store and/or online customer experience · 3 years of experience learning content creation (digital ...
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Customer Experience
Found in: Lensa US 4 C2 - 15 hours ago
Cogent Infotech Corp New York, United StatesKiehl's DMI CX & Education Consultant · Full-time hybrid schedule (3 days at office, 2 days remotely) · Profile RequiredExternal · 5 years of experience in-store and/or online customer experience · 3 years of experience learning content creation (digital and physical) · Projec ...
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Store Customer Experience Coordinator
Found in: Lensa US 4 C2 - 5 days ago
TD Bank Group Brooklyn, United StatesWe are working to deliver a legendary mobile experience. If your experience is less than optimal, please visit us on a desktop or laptop. · **Store Customer Experience Coordinator (Brooklyn Heights)** · 342496BR · Retail Banking Customer Service · Brooklyn , NY · January 6, ...
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Customer Experience Center Representative
Found in: ZipRecruiter Standard US C2 - 2 days ago
KINGS BAY YM - YWHA New York, United StatesJob Description · Job DescriptionKings Bay Y / JCC Brooklyn and · Customer Service Representative · The opportunity · Kings Bay Y/ JCC Brooklyn is a community space that connects, uplifts and inspires. It is a Jewish Community Center with and without walls. We welcome everyone ...
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customer experience coordinator
Found in: Careerbuilder One Red US C2 - 2 days ago
T.J. Maxx , KY, United StatesT.J. Maxx Frederica Street 42302 [Department Manager] As a Customer Experience Coordinator at T.J. Maxx, you'll: Take an active role in training and mentoring Associates on front end principles; Train and coach Associates on personalizing the customer experience while promoting l ...
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specialist, customer experience
Found in: MyJobHelper US C2 - 3 days ago
NOVA Chemicals , PA, United StatesJob ID : 2943 · Closing Date : 05/06/2024 · This position could be located in the following location(s): Pittsburgh Corporate Admin - Pittsburgh, PA · * This position provides the option to work from home on Mondays and Fridays each week, with the requirement to report to the pri ...
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customer experience coor
Found in: Careerbuilder One Red US C2 - 4 days ago
T.J. Maxx , NJ, United StatesT.J. Maxx - 700 Broadway Suite [Department Manager] As a Customer Experience Coordinator at T.J. Maxx, you'll: Take an active role in training and mentoring Associates on front end principles; Train and coach Associates on personalizing the customer experience while promoting loy ...
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customer experience coordinator
Found in: Careerbuilder One Red US C2 - 1 day ago
T.J. Maxx , NJ, United StatesT.J. Maxx - 20 Court House S. Dennis Rd [Department Manager] As a Customer Experience Coordinator at T.J. Maxx, you'll: Take an active role in training and mentoring Associates on front end principles; Train and coach Associates on personalizing the customer experience while prom ...
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customer experience coordinator
Found in: Careerbuilder One Red US C2 - 3 days ago
T.J. Maxx , OK, United StatesT.J. Maxx Marketplace Blvd, Suite 1000 Shawnee Marketplace 74804 [Department Manager] As a Customer Experience Coordinator at T.J. Maxx, you'll: Take an active role in training and mentoring Associates on front end principles; Train and coach Associates on personalizing the custo ...
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Customer Experience Associate
Found in: Lensa US 4 C2 - 5 days ago
Creatively New York, United StatesCopy Link Customer Experience Associate Location New York Customer Experience Associate Description Loeffler Randall is seeking a Customer Experience Associate to join our team. The Loeffler Randall Customer Experience Associate will embody a positive customer centric attitude an ...
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Customer Experience Advocate
Found in: Lensa US 4 C2 - 6 days ago
mondaystaging New York, United States**Customer Experience Advocate** · Customer Success Full-time New York, US We are looking for a Customer Experience Advocate to join our expanding team. There are a few things we take really seriously here at building an amazing product and providing the best possible service t ...
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Customer Experience Associate
Found in: Lensa US 4 C2 - 4 days ago
Clare New York, United States Part time**Customer Experience Associate (Part Time) (Remote)** · Preferable Location: New York | Part Time **About the Role**: Were looking for a high-energy Customer Engagement Associate to join our team and provide exceptional support on the front lines with customers. In this role, y ...
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Customer Experience Associate
Found in: Lensa US 4 C2 - 4 days ago
Springdale Ventures New York, United StatesLocation **Customer Experience Associate** · Company Location New York, New York Entry Level Operations **Customer Experience Associate** · **About Hazel** · Hazel is a line of luxe, innovative femme care for the ever-evolving woman. Were empowering her with elevated, ground-b ...
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Flexible schedule focused on Customer Experience
Found in: MyJobHelper US C2 - 21 hours ago
Michaels Stores Brooklyn, United StatesStore - CLEV-BROOKLYN, OH · Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer servic ...
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Head of Customer Experience
Found in: Lensa US 4 C2 - 6 days ago
Springdale Ventures New York, United StatesLocation **Head of Customer Experience** · Company Location New York, New York Senior Level Operations **Head of Customer Experience** · **About Hazel** Hazel is a line of luxe, innovative femme care for the ever-evolving woman. Were empowering her with elevated, ground-breakin ...
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Customer Experience Analyst
Found in: Lensa US 4 C2 - 2 days ago
Pontera New York, United States Full timePontera is a fintech company on a mission to help people retire better. Our software platform enables retirement savers to get the help they need managing their 401(k) and other retirement plan accounts as part of a personalized strategy by their trusted financial advisor. · Pon ...
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Customer Experience Associate
Found in: Lensa US 4 C2 - 5 days ago
Heyday Skincare New York, United StatesAbout Heyday · At Heyday, we are expert skincare every day that empowers everyone to be their best self. Before Heyday opened in 2015, we were curious why it was so challenging for consumers to look after their skin with the right routine of services and products and expert esth ...
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Customer Experience Associate
Found in: Lensa US 4 C2 - 5 days ago
AF Ventures New York, United StatesLocation **Customer Experience Associate** · Company Location New York, New York Other Sales LOLA is looking for a self-motivated, empathetic and resourceful problem solver to help us provide best-in-class customer service for our community. This role is full-time Monday - Frida ...
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Customer Experience Specialist
Found in: Lensa US 4 C2 - 2 days ago
Aura Frames New York, United States**Customer Experience Specialist - Temp, Remote** · at Aura Remote **WHAT WE DO** · Aura connects people around the world through a brilliant and simple photo-sharing experience. Auras easy-to-use mobile app (available on iOS and Android) and gorgeous WiFi-connected digital pho ...
Director / Senior Director of Customer Experience - Brooklyn, United States - Maisonette
Description
**Director / Senior Director of Customer Experience**
**Who We Are**
Maisonette was founded by two moms in 2017 with the goal of helping modern families navigate the adventure of raising the next generation. We are an expertly-curated baby and kids' marketplace featuring the best products from around the globe: stylish clothing, top toys and gear, and home dcor plus, trusted guidance and inspiration.
We are a fast-growing venture-backed start-up with a unique positioning in the kid's market. We believe what you consume for your kids matters. So whether youre looking for the safest car seat, the latest STEM toy, or tips on how to sleep train, were here for you like family.
When Luisana and I started Maisonette, our goal was to make it easier to find high quality products for our kids, so we could spend less time scrolling, and more time on the good stuff. But today, our mission goes well beyond the product itself; its a commitment to family. To empowering parents to make the best decisions for their families. And to bringing a little bit of magic into family life every day. Sylvana Durrett, CEO
**Diversity, Equity, and Inclusion**
Were passionate about creating an inclusive workplace that promotes and values diversity. Companies that are diverse in age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are proven to be better companies. More importantly, creating an environment where everyone, from any background, can do their best work is the right thing to do. We look forward to interest in our roles from all walks of life. Please see our for more information.
**What We Need**
As the Director/Senior Director of Customer Experience (Customer Care & Vendor Support)), you will lead and manage our Customer Concierge and Vendor Support teams, which deal with frontline support for customers and marketplace vendors. You will be responsible for establishing policies, procedures, new systems, and team structures necessary to maintain the highest level of customer and vendor service.
**What You'll Do**
Developing and leading a team that provides high-quality customer and vendor support exceeding defined SLAs
Financial responsibility and accountability for team budget
Hiring, developing, and mentoring Managers and associates, building a culture of excellence and exceptional customer experiences.
Responsible for identifying staffing needs (workforce management) across full-time, hourly and outsourced employees in local and remote locations
Identify and manage relationships with external partners that provide infrastructure and staffing support
Developing and controlling operational dashboards to track and monitor key support business metrics; maintain a high-level view of all open customer issues, and present regular updates on open issues.
Identify areas for improvement in customer support, while developing initiatives to address challenges and leading the team in executing them
Provide thoughtful leadership, strategic insight, and clear communication (both written and verbal) to both teams
Act as the cross functional liaison between the Service & Sales department and other teams within the organization.
Determine operational strategies by conducting needs assessments, performance review and capacity planning
Ensure service level, efficiency, productivity, compliance and quality goals are met and work towards continuous improvements
**About You**
10+ years in customer support roles, with experience building, maintaining, and developing policies and procedures and delivering demonstrative performance improvements
Startup and or ecommerce experience is a huge plus.
A minimum of 8 years of people management with demonstrated experience with creating/maintaining a culture of teamwork and collaboration as well as skills including hiring, mentoring, and growing teams.
Analytical mindset with proven ability to lead teams but also work hands on.
Clear, collaborative communicator; ability to streamline and synthesize copious information for various audiences.
Experience with workforce management is a plus.
**Nice to Have**
Previous experience in an e-commerce or marketplace environment
Previous experience with Zendesk, Kustomer, or another CRM platform
