- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
- Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
- Plan and lead the execution of class and in-store events in accordance with Company programs
- Lead the omnichannel processes
- Manage and execute shrink and safety programs
- Assist with cash reconciliation and bank deposits
- Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
- Assist with the onboarding of new Team Members
- Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
- Serve as Manager on Duty (MOD)
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
- Acknowledge customers, help locate the product and provide solutions
- Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
- Manage and execute the shrink and safety programs
- Cross train in Custom Framing selling and production
- In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
- Retail management experience preferred
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
-
Customer Experience Associate
1 week ago
The Hertz Corporation Cleveland, United StatesSign on Bonus $1500 ($500 @30 days and $1000 @ 90 days) · Wage: $16.25/hour · Schedule: Hours are 4p-12am | OT is mandatory · Benefits and Perks: · Not only do you get to be part of an organization where you Drive your Potential , Power your Passion Below are a few perks and ...
-
Customer Experience Associate
1 week ago
Hertz Cleveland, United StatesJob Description · Sign on Bonus $1500 ($500 @30 days and $1000 @ 90 days) · Wage: $16.25/hour · Schedule: Hours are 4p-12am | OT is mandatory · Benefits and Perks: · Not only do you get to be part of an organization where you Drive your Potential, Power your Passion Below are ...
-
Customer Experience Technician
1 day ago
PAR Cleveland, United StatesHi there We're PAR and our purpose is: · To deliver solutions that connect people to the restaurants, meals and moments they love. · We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we're calling all rebel ...
-
Customer Experience Associate
2 weeks ago
Hertz Cleveland, United StatesJob Description · Wage: $16.25/hour · Schedule: Hours are 4p-12am | OT is mandatory · Benefits and Perks: · Not only do you get to be part of an organization where you Drive your Potential, Power your Passion Below are a few perks and discounts: Pay for this part-time position ...
-
Customer Experience Associate
1 week ago
Hertz Cleveland, United States Full timeStarting wage is $16.25 per hour. · Essential Requirements: · High School Diploma or equivalent. · Passion for customer service with 100% customer focus. · 2 year of customer service experience. · Ability to handle multiple tasks and have good organizational skills. · Allowed to ...
-
Customer Experience Associate I
1 week ago
JACK Entertainment Cleveland, United StatesThe Customer Experience Associate is responsible for providing excellent customer service to customers of JACK Casinos and its online sports betting platform betJACK. This includes answering questions, resolving complaints, and processing reservations. The Customer Experience Ass ...
-
Seasonal Customer Experience Specialist
6 days ago
The Peach Truck - Cleveland/Akron Area Cleveland, United StatesJob Description · Job DescriptionJoin The Peach Truck as a Customer Experience Specialist, where you'll play a critical role in providing exceptional service and fostering a positive environment for our customers. Your responsibilities will encompass various aspects of customer e ...
-
Senior Customer Experience Strategist
1 week ago
Paragon Cleveland, United StatesParagon Consulting is looking for full-time Senior , seasoned CX Researcher/Strategist with demonstrated leadership to design and conduct research projects across touchpoints, develop insights, and craft transformational strategies. If you have curiosity of a researcher and the v ...
-
Customer Experience Associate I
5 days ago
JACK Cleveland Casino LLC Cleveland, United StatesJob Description · Job DescriptionThe Customer Experience Associate is responsible for providing excellent customer service to customers of JACK Casinos and its online sports betting platform betJACK. This includes answering questions, resolving complaints, and processing reservat ...
-
Enterprise Holdings Cleveland, United StatesOverview: · Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. · We are a multi-billion dollar industry leader that is rapidly expandin ...
-
Customer Experience
1 week ago
World Elite Kids Brecksville, United States**Customer Experience** · Customer Experience Brecksville, Ohio Department **Customer Experience** Minimum Experience **Mid-level** * Care more about your heart and values than your experience? · Want to create a vibrant community of kids with confidence ? · Location Brecksvil ...
-
Customer Experience
3 days ago
World Elite Inc Tallmadge, United StatesCustomer Experience · World Elite Kids is always looking to add A+ Players to their team If you are energetic, looking for growth opportunities and the following resonates with you let us know · Employment Type · Part time · Minimum Experience · Entry-level · Compensation (Based ...
-
Customer Experience
1 week ago
World Elite Inc Tallmadge, United StatesCustomer Experience · World Elite Kids is always looking to add A+ Players to their team If you are energetic, looking for growth opportunities and the following resonates with you let us know · Employment Type · Part time · Minimum Experience · Entry-level · Compensation ( ...
-
Customer Experience
19 hours ago
World Elite Inc Tallmadge, United StatesJob Description · Job DescriptionCustomer ExperienceWorld Elite Kids is always looking to add A+ Players to their team If you are energetic, looking for growth opportunities and the following resonates with you let us know · Employment TypePart timeMinimum ExperienceEntry-levelCo ...
-
Customer Experience Banker
6 days ago
Huntington Bancshares Inc Berea, United States· Summary: · Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our cust ...
-
Sales Associate
2 days ago
McCoy's Building Supply Cleveland, United StatesJob Description · Time Type: · Part timeRole Details: · Time Type: Part TimeStarting Pay: $15 / HRJob Location: 1000 Frontage Street South, Cleveland, TX 77327Job Summary: · The Sales Associate will assist customers with purchasing merchandise. · Supervisory Responsibilities: · ...
-
Cashier
2 days ago
McCoy's Building Supply Cleveland, United StatesJob Description · Time Type: · Part timeRole Details: · Time Type: Part TimeStarting Pay: $14 / HRJob Location: 1000 Frontage Street South, Cleveland, TX 77327 · Job Summary: · The cashier will assist customers by processing monetary transactions at the cash register and provide ...
-
Account Underwriter AFM
2 days ago
FM Global Cleveland, United States Full timeFM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. AFM is a strategic member of the FM Global Group. · AFM specializes in ...
-
Production Underwriter
2 days ago
FM Global Cleveland, United States Full timeFM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operation ...
-
Cashier
1 week ago
Cleveland Pharmacy Cleveland, United States**MONDAY THROUGH FRIDAY SCHEDULE NO WEEKENDS, NO LATE SHIFTS** · Pharmacy Cashiers handle customer transactions, assist with prescription orders, and operate the cash register in a pharmacy. Job duties that Pharmacy Cashiers are responsible for include: · - Greeting customers · - ...
Flexible schedule focused on Customer Experience - Cleveland, United States - Michaels Stores
Description
Store - CLEV-BROOKLYN, OH
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
Work Environment
To review a comprehensive list of benefits, please visit Michaels Benefits )
CO, CT, WA and RI only - To review pay ranges for the position you are applying for, please visit Michaels Pay Ranges - CO, CT, WA and RI. )
For 50 years, Michaels has been the best place for all things creative. We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create. At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth. From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is committed to delivering on our purpose to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,290 stores in 49 states and Canada and online at and The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster