Salesforce Sales Cloud Specialist - Washington, United States - AIPAC

AIPAC

Verified Company

Washington, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

AIPAC is a bipartisan American organization that advocates for a strong U.S.Israel relationship.

The mission of AIPAC is to encourage and persuade the U.S. government to enact specific policies that create a strong, enduring, and mutually beneficial relationship with our ally Israel.

The support of regional technology needs is a critical part of the overall IT Department mission.

The IT Mission is to "solve and collaborate to meet organizational IT needs with secure, stable, and reliable solutions focused on high-end satisfaction in a cost-effective manner." The IT Department is a group of collaborative IT professionals working to deliver world-class support and innovation to a mostly US-based staff.

Our tools and adopted technologies are contemporary and in some cases cutting edge.

Detailed Duties:

Components of this role include but are not limited to:

Manage projects of new initiatives and software development related to Sales Cloud.
Design processes for better managing the implementation of these projects
Collaborate with user champions, technical leads, and broadbased AIPAC users throughout the lifecycle of the project design, installation, testing, and implementation phases. This includes prioritization of requirements and communication throughout the lifecycle of the projects
Document our processes in general and decision points throughout projects involved in.
Assist and lead training with other IT team members with the goal of instituting an environment where all ongoing projects have a higher sense of accountability, cost control, visibility, and success
Active Member of new and existing Software Helpdesks to respond to user inquiries

Qualifications/Skills:

Bachelor's degree or related experience
Three to five years of recent experience with Salesforce Sales Cloud
Software QI/QA testing experience desired
Experience performing training strongly preferred
Ability to direct the work of staff and consultants engaged in various professional, technical, and clerical functions
Must be a strategic thinker, able to understand and act upon AIPAC's objectives.
Strong problem solving and research skills
Welldeveloped communications and interpersonal skills to be able to gather requirements information from different groups and organize requirements information for both a technical audience and nontechnical audience
Ability to interact with vendors professionally while holding them accountable for the proper work product, services, or equipment for which they have been engaged to implement or develop.
Understanding of what it will take on the technical side to achieve a requirements goal and set a reasonable time period/timeline to do it
Exceptional customer service/support skills, with an emphasis on understanding and patience
Strong interpersonal, written, and oral communication skills
Highly selfdirected, i.e., the ability to work without close and constant supervision
A cando attitude to do what it takes to get the job done properly
Pays attention to detail
Excellent organizational and team player skills
Selfmotivated
Continuous learner

Posting Instructions

In states, where permissible, AIPAC requires employees to be vaccinated against COVID 19 and will consider accommodations for medical and religious exemptions.
AIPAC is an equal opportunity employer.