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Waterbury

    Part Time Front Desk Clerk - Waterbury, United States - Moodynational

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    Part time
    Description

    ** Part Time Front Desk Clerk**

    **Job Category****:** Hospitality **Requisition Number****:** PARTT001926 Showing 1 location **Job Details**

    **Description**

    **The Courtyard by Marriott Waterbury Downtown , managed by Moody National Management LP is currently looking for Front Desk Associates to join our team. Previous customer service experience is a plus, but not required. This position is responsible for making reservations, checking in/out guests, and assisting with guest solutions.**

    **All associates are offered competitive pay, flexible scheduling opportunities, paid holidays and 401(k) with Employer Match.**

    The Front Desk Clerk processes guests in and out of the hotel in a professional and efficient manner in order to maximize customer satisfaction.

    Essential Functions:

    Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures; accurately conduct all cash handling and credit card processing activities.

    Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution; accommodate guest requests when possible within policies/procedures.

    Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures.

    Accurately complete any logs/reports as specified by management.

    Arrange for alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures.

    Other duties as assigned.

    Job Specifications:

    Solid working knowledge of related company and brand policies, procedures, and services; general knowledge of other departments in the hotel.

    Excellent interpersonal, written/verbal communication and telephone etiquette skills.

    Intermediate proficiency with Front Desk computer systems

    Excellent command of the English language; second language proficiency desirable.

    Excellent time management skills and ability to multi-task and prioritize work

    Excellent written and verbal communication skills

    Exceptional problem solving skills

    Ability to maintain customer focus

    Excellent organizational and planning skills

    Ability to work well in a team environment

    Ability to follow corporate standards and procedures

    Experience and Education:

    High School education or equivalent work experience.

    1+ years of experience as a Front Desk Clerk or other customer service position.

    Minimum training required per year as assigned by the company

    Any additional training required by manager

    Work Environment:

    This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

    This is a full-time position. Overtime may be required occasionally.

    Work days and work hours may vary.

    This position works indoors.

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Required**

    High School Diploma / GED or better.

    **Experience**

    **Licenses & Certifications**



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