Front Office Coordinator - Southlake, United States - Staffing Proxy

Staffing Proxy Southlake, United States

6 days ago

Description

Hope Hearing & Tinnitus Center is seeking a proactive and dedicated Front Office Coordinator to join their growing team in Southlake, TX

As the first point of contact for the practice, the Front Office Coordinator will play a vital role in ensuring smooth operations and providing exceptional customer service. In this role, the Front Office Coordinator embodies professionalism, reliability, and a shared commitment to fostering a positive and inclusive work environment.

The ideal candidate enjoys being a part of a high-performing team, growing personally and professionally, and establishing long-lasting patient relationships.

Responsibilities

Greeting and welcoming patients, creating a friendly and inviting atmosphere.
Managing incoming calls, emails, and inquiries promptly and professionally, providing accurate information or routing them to the appropriate personnel.
Maintaining a clean, organized, and inviting reception area, ensuring a comfortable experience for patients.
Scheduling and following up on appointments.
Validating payment methods and benefit coverage.
Coordinating incoming and outgoing mail, packages, and deliveries, ensuring timely distribution to the appropriate recipients.
Supporting various administrative tasks, including data entry, filing, and document preparation.
Collaborating with team members as needed to maintain smooth daily operations.
Maintaining strict confidentiality and exercising discretion when handling sensitive information.

Requirements

Previous experience in a similar role or customer service-oriented position is preferred.
High school diploma, undergraduate degree preferred.
Excellent interpersonal and communication skills
Flexibility to adapt to changing priorities and handle unexpected situations with ease.
Proactive and self-motivated with the ability to work both independently and collaboratively.
Computer knowledge is required- Google Drive and Microsoft Office Programs and the ability to learn new programs.

Benefits

Medical Benefits
Matching 401K
Paid vacation and holidays
Professional development assistance

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