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    Solutions Engineer, Enterprise Sales - Frisco, United States - T-Mobile

    T-Mobile
    T-Mobile Frisco, United States

    2 weeks ago

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    Description
    Be unstoppable with us
    T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop

    Job Overview

    As a Solutions Engineer, you will consult with clients to gain a detailed understanding of their business, identify their business challenges, and develop solutions that meet their needs. You will leverage your technical expertise and industry knowledge to uncover opportunities and recommend solutions that drive successful outcomes for the client. The SE architects and designs solutions utilizing T-Mobile or partner business solutions, equipment & network. SEs provide technical expertise as a part of sales presentations, product demonstrations, as well as providing guidance to client's technical inquiries.

    SEs drives solution based outcomes in partnership with Business Sales for specific client opportunities. SEs will keep the Business Sales teams they support apprised of relevant technologies and industry trends. They will also consult with Sales on the technical aspects of T-Mobile for business products and services. The SE will partner with Marketing, Product, Engineering, Sales Ops , and Care teams to provide feedbac & to act as the voice of the client to our internal stakeholders. SEs keep their technical abilities and industry knowledge up-to-date by attending internal and external training programs. They also obtain and retain relevant partner or industry certifications as needed for their role.

    Enterprise Solutions Engineers will also:
    *Understand and present T-Mobile network and related key technologies
    *Maintain expert-level knowledge of core products & solutions
    *Maintain expert-level knowledge of Value-Added Solutions including private network, UCaaS & related software, ect.
    *Enable coverage options and create suitable solutions for client review
    *Partner with Advanced Network Service Team to create or augment required network/coverage solution
    *Faciliate post-sale support/escalations as needed

    Job Responsibilities:
    • Aligns to support an SMB sales team in-market.
    • Participate in customer meetings, primarily face to face.
    • Facilitate coverage analysis and review with customers.
    • Discuss and assist with processing In-Building coverage requests.
    • Uncover opportunities and recommend solutions
    • Understanding nuances and drivers
    • Design and architect services and solutions
    • Close technical hurdles
    • Prepare and present technical customer presentations
    • Present product roadmaps
    • Present network build-out plans.
    • Demonstrate wireless devices and solutions to customers.
    • Provide RFP technical input
    • Strategize with Sales team to improve Regional/National sales
    • Participate in account reviews with customers
    • Own customer technical relationships
    • Supports customer pilots.
    • Supports complex customer opportunities in sophisticated customer segments such as Enterprise and Public Sector.
    • Provides Subject Matter Expertise in at least one area of focus (SDWAN/Edge, Security, Mobile Internet/Routers, etc.)
    • Maintaining technical knowledge by attend training in assigned areas
    • Maintaining adequate level of industry expertise
    • Pursue industry certification appropriate to role
    • T-Mobile wireless network and related key technologies
    • Wireless handsets, mobile hotspots, tablets, and key wireless devices
    • Wireless-related Value-Added Solutions
    • High-level understanding of T-Mobile Global Wireline Solutions network, products, and technologies.
    • Ensure a positive customer experience
    • Assist w/ high-level support and troubleshooting
    • Open tickets and engage appropriate support resources
    • Train Sales on technical topics, product updates, Tech Talks
    • Customer Trainings
    • Product/Network/Marketing road-show webinars
    • Provides Training and Mentoring to Associate SEs as required.
    • Education:
    • High School Diploma/GED (Required)
    • Bachelor's Degree STEM area of study strongly preferred. (Required)
    • Work Experience:
    • 4-7 years Experience in telecommunications, IT administration or network engineering roles with a professional track record of successful solution sales, managing internal/external relationships in a matrix environment.
    • Experience supporting Enterprise and Public Sector accounts.
    • Knowledge, Skills and Abilities:
    • Technical Leadership (Required)
    • Project Management (Preferred)
    • Communication Excellent oral and written communications; strong interpersonal skills. (Required)
    • Sales Experience with Sales Methodologies. (Preferred)
    • Applications Proficiency with business application software. (Required)
    • Strategic Leadership Ability to provide strategic direction in a leadership role. (Required)
    • Technical Presentations Ability to create and deliver technical presentations. (Required)
    • Subject Matter Expertise in at least one area of focus (SDWAN/Edge, Security, Mobile Internet/Routers, etc.) (Required)

    •At least 18 years of age

    •Legally authorized to work in the United States

    •T-Mobile requires U.S. citizenship for certain roles within the organization. This role requires U.S. citizenship. Individuals hired into this role will be required to submit documentation proving U.S. citizenship within the first 7 days of hire - failure to do so will result in termination.

    Travel:
    Travel Required (Yes/No):

    DOT Regulated:
    DOT Regulated Position (Yes/No):No
    Safety Sensitive Position (Yes/No):No

    At T-Mobile, our benefits exemplify the spirit of One Team, Together A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

    We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs To learn about T-Mobile's amazing benefits, check out www.t-

    Never stop growing
    T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.

    T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

    Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing - or calling Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
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