- Grants & Development
- CLIEN01216
- Devoted to a task or purpose with loyalty or integrity
- Inspired to perform well by the completion of tasks
- Inspired to perform well when granted the ability to set your own schedule and goals
- Inspired to perform well by the ability to contribute to the success of a project or the organization
-
Customer Service Representative
6 days ago
Water-Land Manufacturing & Supply LLC - Continent Doral, United States**Job Title**:Customer Service Representative · **Department**: MFG-Supply · **Reports to**:Customer Service Manager · **Job Summary**: A Customer Service Representative (CSR) plays a crucial role in serving as a liaison between a company and its customers. They are typically the ...
-
Customer Service Representative
6 days ago
White Eye Consulting, Inc. Doral, United StatesWe are a growing consulting firm seeking customer service representatives. We are looking for ambitious professionals to join our highly competitive team. · Job Duties: · - Identify customers needs and recommend the appropriate solutions · - Escalate any issues to Quality Assuran ...
-
Customer Service Representative
6 days ago
White Eye Consulting, Inc. Doral, United StatesWe are a growing consulting firm seeking customer service representatives. We are looking for ambitious professionals to join our highly competitive team. · Job Duties: · - Identify customers needs and recommend the appropriate solutions · - Escalate any issues to Quality Assuran ...
-
Customer Service Representative
3 days ago
Ricoma International Corporation Medley, United StatesJoin the dynamic team at RICOMA International Corporation, the unrivaled global leader in the R&D, design, manufacturing, and distribution of industrial and commercial embroidery machines, heat presses, printers & more We're on the lookout for a Help Desk Technician who can bring ...
-
Customer Service Representative
4 days ago
Nearly Natural Hialeah, United States**Summary** · The Customer Service Representative is responsible for assisting customers in real time, providing prompt responses and problem resolution to all customer inquiries and concerns through the customer support existing channels. He/she will work very closely with inter ...
-
Client Service Representative Entry Level
3 days ago
Business Sales Firm Hialeah, United StatesWe have been a leader within the business consulting industry for years. We are pioneering the next wave of growth for our newest clients in the auto glass industry, which is expected to be exponential. A career as a Client Service Representative would mean the opportunity to del ...
-
Customer Service Representative
3 days ago
VORTEX INDUSTRIES, LLC Miami, United States: · Vortex Doors, America's highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, yo ...
-
Customer Service Representative
3 days ago
PS Communications Miami Gardens, United States**PS Communications **is a fast-growing business consulting firm taking over the Miami area and looking for the next great addition to our Customer Service Team. We are nationally recognized as a premier promotional provider for our renowned clients. We have expanded our telecomm ...
-
Customer Service Representative
6 days ago
Rhino Led Inc. Miami, United StatesWe're on the search for Customer Service Representatives who are looking to work within a team oriented business. · **Responsibilities**: · - Working with the team to conduct proper customer service on behalf of our Brands · - Participation in customer evaluations · - Engagement ...
-
Guest Service Representative
3 days ago
SP Plus Corporation Miami, United StatesOverview: · USA Parking Systems, a wholly owned subsidiary of SP+, is driven by Our Promise, "Making Every Moment Matter for a World on the Go." Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a ...
-
Customer Service Representative
3 days ago
Mosaic Companies, LLC Miami, United StatesMosaic Companies is seeking a **Customer Service Representative** to join our team in Miami, FL Location. This role supports customers by providing helpful information, answering questions, and responding to complaints promptly. This role supports our customers by providing infor ...
-
Customer Service Representative
5 days ago
VA Visionaries Miami, United StatesPay: $ $22.06 per hour · **Benefits**: · - 401(k) · - Dental insurance · - Flexible schedule · - Health insurance · - Paid time off · - Vision insurance · Experience level: · - No experience needed · Shift: · - Day shift · Weekly day range: · - Monday to Friday · Work setting: · ...
-
Member Services Representative
5 days ago
American Airlines Miami, United States**Intro**: · Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges ...
-
Customer Service Representative
6 days ago
DBLux Professional Miami, United States**About us** · DBLux Professional is a small business in Miami, FL. We are professional, agile and innovative. · Our work environment includes: · - Modern office setting · - Food provided · - Modern office setting · - Growth opportunities · Pay: $ $21.96 per hour · **Benefits**: ...
-
Customer Service Representative
1 week ago
J&G Insurance Services Miami, United StatesJob Summary: · - Manage large amounts of incoming calls · - Direct these calls to the right agent · - Generate sales leads for CSRs · - Identify and assess customers' needs to achieve satisfaction · - Build sustainable relationships of trust through open and interactive communica ...
-
Customer Service Representative
1 week ago
Infinity Systems Miami Beach, United StatesElis is Europe's leading expert in textile services. With over people working at 440 locations in 29 countries, we ensure that the supply concepts of approximately customers worldwide run smoothly. This is an impressive achievement that deserves respect. · In Germany and Austria, ...
-
Bilingual Customer Service Representative
6 days ago
Florida One Insurance Agency Coral Gables, United StatesOverview: · We are seeking a highly motivated and customer-oriented Bilingual Customer Service Associate to join our team. As a Bilingual Customer Service Associate, you will be responsible for providing exceptional service to our customers in both English and Spanish. This is a ...
-
Client Services Representative
1 week ago
Jeanette M Linker Insurance Agency Inc Polo, United StatesReady for that change you've been telling yourself about? · Looking for a new career where you're valued and well compensated? · **Come join our team** · 1st year, join us as our Client Services Representative and grow into a licensed office assistant specializing in Auto /Home I ...
-
Customer Service Representative
6 days ago
Florida One Insurance Fort Lauderdale, United StatesWe are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSR ...
-
Customer Service Representative
3 days ago
Air Around the Clock Fort Lauderdale, United StatesBusy A/C company in Sunrise needs to hire FULL-TIME and PART-TIME customer service agents to answer busy phones and write up service calls. · The FULL-TIME position will require night and weekend hours. Lots of overtime available. · PART-TIME position is nights and weekends only. ...
Client Service Representative - Doral, United States - Care Resource
Description
Client Service Representative
Job Category*:
Requisition Number*:
Job Details
Description
The Client Service Representative, CSR, is responsible for answering high volume of telephone inquiries from patients and clients about the available services at the Health Center, including Medical, Dental, Behavioral Health, and Case Management, following standard agency scripts and procedures.
CSR is responsible for ensuring clients (internal/external) receive efficient and courteous customer service at all times, in a constant strive to improve service delivery.
Furthermore, the CSR Team serves as a support unit of the Call Center; consequently, equally responsible for the processing of insurance eligibility for all Care Resource patients prior to scheduled appointments and whenever applicable based on need.
Essential Job Responsibilities
Patient/Client Services
Answers the telephone promptly in a courteous and professional manner according to health center guidelines for providing exceptional customer service.
Models Company culture of service standards in customer service, by providing gracious and efficient service with a sense of commitment, compassion and competency to all our patients, as well as, to internal/external clients.
Develops and maintains knowledge of all services offered and resources available at the health center.Retrieves and responds all voice messages in a timely manner (within 24 hours).
Enters tasks and accesses the patient portal to email questions/requests and solutions within the same time frame.
Resolves routine general questions and/or issues/concerns presented by patients and customers via phone, by following established organizations guidelines, scripts, and procedures.
Moreover, the utilization of all available information/resources to resolve customer concerns/issues must always be standard practice.Uses computer systems to log and track inquiries, as well as, to monitor the status of pending items in need of follow-up and/or further intervention additional parties.
Accounts and documents all customer/payer interactions, including records details, complaints, comments, and actions taken.Obtains and enters/updates accurate demographic information into the agency EHR/Practice management system, including address, telephone numbers, insurance information, etc.
Schedules patient/client appointments, including medical, behavioral, and dental, according to scheduling/templates, protocols/guidelines, credentialing grids, and PCP assignments.
Assists in the scheduling of interpreters for appointments requiring translation and/or sign language services.
Reviews, updates, and confirms appointment information with the caller, including appointment date, time, and location, as well as, provider name, reason for the visit, and insurance status, at all times and before tending every call.
Informs callers of necessary documentation needed at the day of appointment, including identification card, insurance card, proof of income (if applicable), medications, office visit fees, etc.
Answers questions in the most courteous, caring, and professional manner, as well as, to offer any additional information as requested, or needed.
CSR will conduct outbound calls to cancel, and/or reschedule patient medical, behavioral, and dental appointments, as well as, to provide additional assistance pertaining to accommodation of new appointments based on need.
Performs outbound calls to follow up on no shows appointments, as well as, to attempt to reschedule accordingly based on need and availability.
Directs calls to other departments as needed.Escalates calls appropriately according to procedures.
Maintains performance expectations including, but not limited to, Average Calls Answered, Average Handle Time (AHT), and other performance metric requirements.
Complies with HIPAA rules and regulations when communicating with patients, clients, health center personnel, and external vendors.Makes sure, if needed, to verify all Commercial insurances, Medicare, Medicaid, and Ryan White for eligibility and benefits for future scheduled appointments, as well as, same day and walk-ins whenever applicable and based on need.
Culture of Service: 3 Cs
Compassion
Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.
Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions.
Competency
Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered
Commitment
Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed
Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided
Safety
Ensures proper hand washing according to the Centers for Disease Control and Prevention guidelines.
Understands and appropriately acts upon the assigned role in Emergency Code System.
Understands and performs assigned roles in the organizations Continuity of Operations Plan (COOP).
Contact Responsibility:
The responsibility for internal and external contacts is frequent and important.
Physical Requirements:
This work requires the following physical activities: frequent sitting, bending, standing, walking, talking in person and talking on the phone.
Other
Participates in health center developmental activities as requested.
Other duties as assigned.
Interpersonal Skills
*Expert*
Dedicated*:
Goal Completion*:
Flexibility*:
Ability to Make an Impact*:
Education
Required
High School or better.
Experience
Required
2 years: One to two years of experience in customer service, call centers, or receptionist/scheduling positions; specifically in healthcare settings, are required. Trainings in HIV/AIDS preferred.
#J-18808-Ljbffr