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    Shift Supervisor - Phoenix, United States - AutoZone, Inc.

    AutoZone, Inc.
    AutoZone, Inc. Phoenix, United States

    1 week ago

    AutoZone, Inc. background
    Description
    Position Summary


    AutoZone's Overnight Shift Supervisors assist the Store Manager with leading company initiatives and ensuring maximum productivity, training high performing AutoZoners in a safe environment, driving sales, controlling expenses and shrink, and remaining compliant with company procedures in accordance to AutoZone's expectation.

    Shift Supervisors exceeds customer's expectation by delivering a WOW Customer shopping experience on assigned shifts by Living the Pledge every day.

    Position Responsibilities


    • Assists Store Manager with supervising, training and developing store personnel
    • Assumes responsibility for the store operation and commercial department in the Commercial Sales Manager and Store Manager's absence, on assigned shifts
    • Assists with management of the Commercial and Hub Departments, (as applicable), to ensure commercial accounts and stores are serviced and deliveries are made as promised
    • Delegates and ensures store merchandising tasks are completed in a timely manner
    • Operates cash registers and follows established cash handling duties, including but not limited to deposits, petty cash and lane accountability
    • Ensures all company policies, and loss prevention procedures are followed
    • Utilizes ZNET to help customers locate merchandise or find suitable alternatives
    • Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment)
    • Monitors cash flow, inventory and security control
    • Maintains sales productivity, store appearance and merchandising standards
    • Conducts and reviews all opening and closing procedures
    • Manages emergency situations and conduct proper emergency procedures
    • Follows proper accident procedures
    • Provides feedback regarding AutoZoner performance to the store manager
    • Assists with monitoring and managing all activities related to Risk & Safety Management to maintain a safe work environment
    • Addresses customer concerns and resolves them with a goal of turning a complaint into a compliment
    • Processes returns and effectively manages inventory
    • Communicates AutoZoner issues and concerns to the Store Manager in a timely and confidential manner
    • Motivates AutoZoners to provide WOW Customer Service, enhance productivity level and market products to enhance sales and profits
    Position Requirements


    • High School diploma or equivalent
    • ASE Certified preferred
    • Demonstrates high level of integrity
    • Excellent communication and decision making skills
    • Ability to drive customer service
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