- Prioritizes an enriched hospital experience and encourages engagement of patients & families through coordination and facilitation of events, programming, and personalized services to reduce the stressors of hospitalization.
- Supports the coordination, planning, as well as the facilitation of activities for 20,000+ visitors. Prepares calendar/ flyers for the purpose of communicating services and activities to patients, families and hospital staff.
- Accountable for the daily supervision, task management, engagement, and continuous mentorship of 300+ volunteers and contracted vendor services throughout hospital experience including Children & Family Experience, Bedside Buddy, Pet Therapy, Red Nose Docs, and Spa Services.
- Provides excellent communication of hospital resources, personalized services; presents information to patients and families. providing emotional support, utilizing active listening, and apply family-centered care principles in day-to-day operations.
- Works collaboratively with the Hospital Foundation to engage and maintain corporate and community partnerships supporting services to help enhance the well-being of families throughout hospitalization.
- Abides by infection control and prevention procedures during the facilitation of programming and when distributing resources; ensures proper maintenance of common spaces and engagement areas.
- Tracks and documents all patient and family participation in events and programming in support of departmental KPIs and system-wide experience priorities.
- Responsible for the coordination of lodging for identified families with extended stays; including but not limited to reservations, unique family requests, background checks, payment processing, maintaining accurate records, housekeeping, safety and maintenance requests.
- Maintains organization of ordered inventory and donated materials. Communicates inventory and findings with Operations Lead.
- Supports the coordination and facilitation of marquis events such as Spread Joy, Carlin Prom, and Michael Fux holiday party.
- Provides back-up coverage and weekend rotation as part of the team.
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Customer Experience Coordinator
1 week ago
Uni K Wax Center Miami, United StatesJoin our Team Uni K Wax **_Coral Gables_** · We are a professional Waxing Studio that specializes in providing an ouchless waxing experience using our exclusive All Natural ELASTIK Wax. We are looking for personable outgoing professionals who can help our customers look their bes ...
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Julia and Henry's Miami, United StatesLocation: Julia & Henry's; 200 E Flagler, Miami FL 33131 · **About Us**: Named after the founders of Miami, Julia Tuttle and Henry Flagler, the redeveloped historic landmark pays homage to both the city and building's history, while paving the way for a new social scene in Downto ...
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Experience Coordinator
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Nicklaus Children's Health System Miami, United States Part timeDescriptionJob Summary · Responsible for creating a personalized experience for patients and families while supporting clinical needs. Coordinates services/activities driving a positive experience and creating excellent public relations for the hospital. Ensures daily functions o ...
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Workplace Experience Coordinator
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CBRE Miami, United States OTHERWorkplace Experience Coordinator · Job ID · 168443 · Posted · 21-May-2024 · Service line · GWS Segment · Role type · Full-time · Areas of Interest · Administrative, Customer Service · Location(s) · Miami - Florida - United States of America · Host is a service line of CBRE, the w ...
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UOMUOMUS Miami, United States OTHERCurrent Employees: · If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review ...
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Workplace Experience Coordinator
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Store Customer Experience Coordinator
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TD Bank Group Miami Beach, United StatesWe are working to deliver a legendary mobile experience. If your experience is less than optimal, please visit us on a desktop or laptop. · **Store Customer Experience Coordinator ** · 339112BR · Retail Banking Customer Service · Miami Beach , FL · February 25, 2022 · **Com ...
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Workplace Experience Coordinator
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Chewy Fort Lauderdale, United States**Our Opportunity** · We are actively seeking a highly organized and personable Workplace Experience Coordinator to serve as the forefront representative of Chewy at our Plantation, FL Headquarters. In this pivotal role, you will curate an inviting atmosphere for guests, team me ...
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Events Experience Coordinator
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Aston Carter Doral, United StatesActalent is seeking an Experience Coordinator for a large healthcare system to coordinate and executive corporate events for patients and familiesDescriptionResponsible for creating a personalized experience for patients and families while supporting clinical needs. Coordinates s ...
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Customer Experience Coordinator
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Workplace Experience Coordinator
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Workplace Experience Coordinator
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Guest Experience Coordinator
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Experience Coordinator - Miami, United States - Nicklaus Children's Health System
Description
Job Summary
Responsible for creating a personalized experience for patients and families while supporting clinical needs. Coordinates services/activities driving a positive experience and creating excellent public relations for the hospital. Ensures daily functions of experience services are operated efficiently.
Job Specific Duties