Guest Experience and Entertainment Coordinator - Miami, United States - Julia and Henry's

Description

Location:
Julia & Henry's; 200 E Flagler, Miami FL 33131


About Us:

Named after the founders of Miami, Julia Tuttle and Henry Flagler, the redeveloped historic landmark pays homage to both the city and building's history, while paving the way for a new social scene in Downtown.

With 26 culinary concepts to choose from visitors will experience an unparalleled gastronomic journey, along with unforgettable live entertainment and curated experiences every day of the week.

As a Guest Experience and Entertainment Coordinator, you will be the heartbeat of Julia & Henry's, orchestrating unforgettable experiences that go beyond gastronomy.

This entry-level position offers a unique opportunity to be the face of the venue, connecting with guests on a personal level, introducing entertainment, and ensuring every visit is unforgettable.

If you're ready to step into the spotlight and infuse Julia & Henry's with your energy and charisma, this is the role for you


PRIMARY JOB DUTIES

Guest Engagement and Education:

• Act as a welcoming and knowledgeable host, greeting guests with warmth and enthusiasm.
• Provide personalized recommendations on culinary concepts, upcoming events, and venue offerings.
• Conduct tours of the venue, sharing insights about its history, architecture, and unique features.

Entertainment Facilitation:

• Serve as the master of ceremonies (MC) during events, engaging with guests and introducing performers.
• Coordinate interactive activities and games to enhance the guest experience and foster community spirit.
• Work closely with the operations team to ensure seamless transitions between acts and maintain the energy of the event.

Creating Memorable Moments:

• Anticipate and respond to guests' needs and preferences with genuine care and attention.
• Surprise and delight guests with thoughtful gestures, such as giving a crying child a balloon or presenting a flower to a grandmother.
• Capture special moments by taking photos or facilitating guest interactions with performers.

Venue Promotion and Connection:

• Act as a brand ambassador, promoting upcoming events and special promotions to guests.
• Build meaningful connections with guests, fostering loyalty and creating a welcoming atmosphere.
• Collaborate with marketing and social media teams to share guest experiences and testimonials online.

Curating the Venue Atmosphere:

• Ensure the ambiance of the venue aligns with the desired guest experience.
• Curate the vibe by adjusting lighting to create the appropriate atmosphere for the time of day (e.g., lowered lighting at night for a cozy ambiance).
• Monitor sound quality throughout the venue, adjusting levels as needed to maintain an optimal auditory experience for guests.
• Assist operations and marketing in organization of the venue space, including seating arrangements and decor, to enhance guest comfort and enjoyment.

Additional Duties

• Maintain a thorough knowledge of all vendors, menu offerings, and beverage offerings within the eatery.
• Communicating clearly and effectively with guests and coworkers.
• Make sure space is free of debris, and inviting.
• Ensures that all customer touch point areas have an atmosphere that is conducive to the overall guest experience.
• Use active and passive hospitality skills to proactively approach guests and engage them in conversation, inquire about their experience and discover special preferences and needs
• Proactively monitors common areas, spending 90% of each day interacting with guests to ensure they feel welcome and special
• Drive repeat business by creating a personalized experience
• Provides services that are above and beyond for customer satisfaction and retention
• Direct any guests complaints or issues to the manager that cannot be quickly and amicably resolved.
• Must stay up to date with general knowledge about all concepts and cuisine.
• Must have a professional and wellgroomed appearance.
• Maintain contact with management, service staff, and customers to ensure that dining details are handled properly, and customers' concerns are addressed.
• Adhere to all state and federal requirements regarding the sale of alcohol.
• Adhere to all Health Department requirements.
• Adhere to all work rules, procedures, and policies established by the company.
• Any other duties as assigned by the company in order to operate the business most efficiently.

Minimum Qualifications:

• High school diploma or equivalent; hospitality or entertainment experience is a plus.
• Passion for creating exceptional guest experiences and fostering connections with individuals.
• Excellent communication and interpersonal skills, with a friendly and outgoing personality.
• Ability to multitask and thrive in a fastpaced, dynamic environment.
• Flexibility to work evenings, weekends, and holidays as required.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to pe