- Insurance enrollment available from DAY 1
- Paid time off available from DAY 1
- Holiday pay available from DAY 1
- 401(k) enrollment after 30 days
- Hotel and travel discounts at worldwide destinations
- Professional development and promotion opportunities
About this job...
Receives work requests by a variety of methods and dispatches work to the proper housekeeping and trades people so that work can be scheduled promptly and efficiently to ensure complete guest satisfaction and a well maintained hotel. Further responsibilities include following up to ensure proper completion.What you'll be doing...
20 % Answers all telephones, dispatches via 2-way communication system and generates computerized reports to ensure department compliance with service standards. 20 % Handle associate and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met. 20 % Maintains the computerized Work Order System. This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders. 20 % Ensure vacant/ready rooms are available to the Front Office through coordination with the Floor Supervisor team. 5 % Responds to all emergency calls. This includes monitoring the alarm system, correctly dispatching and directing the proper crafts to the location, notifying other departments and the alarm-company of the situation. 5 % Coordinate and control all office traffic. 5 % Presentation of a positive, professional, and courteous image, to insure guest satisfaction and maintenance of Hilton's high quality standards. Able to remain calm and perform all essential functions during emergency situations. Due to the cyclical nature of the hospitality industry, associates will be required to work varying schedules to reflect the business needs of the resort – to include weekends and holidays. SUPPORTIVE FUNCTIONSIn addition to performance of the essential job duties, this position may be required to perform a combination of the following additional job duties, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
- Retrieves mail from in-house and deliver mail.
- Filing.
- Report writing.
- Maintain bulletin boards and other information boards.
- Record keeping.
- Coordinating activities with other departments.
- Appointment setting.
- Contacts guests to insure satisfaction with services rendered.
Requirements...
- Able to speak, read, write, and understand the primary language(s) used in the workplace
- Able to stand, walk, reach, bend, stoop, and pivot frequently
- Able to lift, lower, and maneuver up to 30 pounds; able to push/pull up to 150 pounds
- Experiences as a housekeeper or houseman preferred
About First Hospitality...
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer. Notice of Collection for California Applicants:Source: Hospitality Online
- Retrieves mail from in-house and deliver mail.
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