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    Advisory Agent, Member and Client Experience - Richmond, United States - Desjardins Group

    Desjardins Group
    Desjardins Group Richmond, United States

    3 weeks ago

    Default job background
    Description
    The work mode arrangement for the position is full-time on site.

    More specifically, you will be required to:

    • Support members and clients by telling them about existing applications and technological tools that can help them do transactions and operations on their own.
    • Contribute to business development and maintain business relationships through service delivery and activities.
    • Assist members and clients who have encountered fraud or irregularities, and ensure that they are referred to the appropriate partners.
    • Stay on top of the latest standards, products and services in your field.
    • Uphold compliance, security and risk management standards.
    What we offer** Competitive salary and annual bonus


    • 4 weeks of flexible vacation starting in the first year
    • Defined benefit pension plan that provides predictable, stable income throughout retirement
    • Group insurance including telemedicine
    • Reimbursement of health and wellness expenses and telework equipment
    • Advantages apply based on eligibility criteria.
    What you bring to the table


    • High school diplomas in a related field
    • A minimum of two years of relevant experience
    • Please note that other combinations of qualifications and relevant experience may be considered
    • Knowledge of French is required
    • Knowledge of all counter and convenience products and services
    • Knowledge of all Desjardins products and services aimed at caisse members and those offered by business centres, components, distribution networks/channels and as well as those of competitors
    • Knowledge of integrating data into systems
    • Knowledge of security measures, legal framework and internal controls
    • Understanding of the philosophy and fundamentals of financial services cooperatives
    • Knowledge of operating procedures related to convenience products and services and automated and assisted transactions
    • Knowledge of service standards
    Action oriented, Communicates effectively, Customer Focus, Differences, Nimble learning, Situational adaptability, Tech savvy

    #LI-Onsite

    Trade Union

    CAISSE VAL-SAINT-FRANÇOIS (CSN) (T: 50119)

    At Desjardins, we believe in equity, diversity and inclusion.

    We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all.

    At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.


    If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know.

    We can provide accommodations at any stage in the recruitment process. Just ask

    Job Family

    Member/client sales and service (FG)

    Unposting Date
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