Solutions Engineer - Chicago, United States - Forethought Technologies Inc

Description

Founded by a team of Facebook, Dropbox, and LinkedIn alumni in 2017, Forethought is on a mission to make every touchpoint between humans and organizations faster and more intelligent.

Forethought is a leading Generative AI company providing customer service solutions that transform the customer experience.

Our products enable seamless customer experiences by infusing human-centered AI at each stage of the customer support journey: resolving common cases instantly, predicting and prioritizing cases, and assisting agents with relevant knowledge-all from one AI platform.

Forethought has raised over $92M in VC funding from top investors including STEADFAST Capital Ventures, New Enterprise Associates (NEA), Ashton Kutcher and Guy Oseary's Sound Ventures and the CEOs of Robinhood, Carta, and Qualtrics.

In 2018, Forethought launched and won at TechCrunch Disrupt-the world's most prestigious startup competition-and was featured in Forbes 30 Under 30.

More recently, Forethought was listed as one of Forbes' Next Billion-Dollar Startups.
We are tackling a $30B+ market opportunity, and we're assembling a world-class team to help us get there.

We're looking for an experienced Enterprise Sales Engineer for our Senior Sales Engineer Role.

You'll work closely with our Sales, Implementation, Customer Success, and Customer Support teams to help our clients to reimagine their Customer Experience workforce with our AI - Agatha.

We're looking for folks with a growth mindset, who love to solve the world's hardest problems and want to change the world with a bunch of energetic and passionate Forethinkers

What You'll Be Doing (Responsibilities):
Serve as a technical lead between clients, account executives and our internal team.
Lead scoping sessions with clients to collect, analyze, clarify, and document business requirements, translating this in to solution proposals for the Forethought AI platform
Work closely with the Sales team to align on objectives of client meetings, prioritize opportunities and provide technical solution leadership for sales opportunities
Build and deliver customized demos to clients, from practical users to executive demonstrations
Present solution proposals, business benefits, competitive advantages, and how Forethought solutions can meet clients' current and future needs
Scope, configure and guide customers through proof of value trials, to help clients with their evaluation of Forethought
Become a trusted advisor for client accounts and provide practical guidance in the business value of proposed solution, set expectations with clients to ensure customer satisfaction
Demonstrate thought leadership and provide guidance to clients on adopting AI solutions to improve the efficiency of existing business processes
Work closely with the Implementation team, Engineering team, Product team, and other Solution Engineers to strategize on opportunities, cross-training, and knowledge transfer

Who You Are (Skill):
3+ years experience working as either Sales Engineer or Implementation Consultant, or a technical client facing role.

Ability to operate both independently and as part of a team, manage multiple clients simultaneously, and work collaboratively within a fast-paced, innovative team.

Experienced in working with APIs
Familiarity with AI. Machine Learning and/or NLP concepts and use cases
Good understanding of software/SaaS sales cycle and strategies, in a fast paced startup environment
Excellent communication skills, able to explain complex technical concepts to non-technical audiences

Good to have:
Experience with Helpdesk technologies like Zendesk, Salesforce, ServiceNow, etc.
What You Get
A chance to be an early member of a hyper-growth startup with equity to match
An opportunity to help us define a new market within AI
Ability to solve challenging problems with a world-class team
A low ego company culture that is obsessed with feedback and helping each other grow
A distributed team, with a flexible approach to work that allows you to choose how you best wor
Competitive medical, dental, and vision coverage
Paid maternity, paternity & adoption leave
For government reporting purposes, we ask candidates to respond to the below self-identification survey.
Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Forethought's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.

As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.

Classification of protected categoriesis as follows:
A "disabled veteran" is one of the following: a veteran of the U.S.

military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S.

military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S.

military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S.

military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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For government reporting purposes, we ask candidates to respond to the below self-identification survey.
Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Forethought's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.

As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.

Classification of protected categoriesis as follows:
A "disabled veteran" is one of the following: a veteran of the U.S.

military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S.

military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S.

military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S.

military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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