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    Solution Engineer - Chicago, United States - Natterbox

    Natterbox
    Natterbox Chicago, United States

    3 weeks ago

    Default job background
    Description


    As a Solution Engineer you will be responsible for expertly demonstrating the Natterbox platform and how it will deliver value to potential clients.

    You will understand in detail their business requirements and the problems they are looking to solve, working closely with the Account Executive to position Natterbox and design the overall solution.

    You will need to explain the technical aspects of the solution to both technically minded and non-technical individuals and grow your product knowledge to an expert level.

    Requirements
    Responsibilities
    Build strong relationships with stakeholders to grow confidence and trust within a sales cycle
    Deliver best-in-class, personalised demonstrations showcasing the product offering and value
    Work collaboratively with Salesforce and other partners to design detailed solutions to customer problems
    Comfortably challenge prospects with best practices and industry knowledge to build trust and be regarded as experts
    Professionally document the solution agreed in a formal SoW (Scope of Work)

    When required, run POCs (Proof of Concepts) and deliver the Natterbox solution to a customer in a controlled way, leading to their value realisation and overall purchase.

    Champion new product releases and provide expert knowledge to internal teams

    Work with the wider Solution Engineering team to suggest, discuss and execute on initiatives and new ideas to improve our ways of working.

    Work with both potential and existing customers to design exciting solutions that deliver the most value from our product for them.

    Able to manage feedback from both existing and potential customers and relay that information back to various departments within the organization.

    Skills

    Exceptional communication and presentation skills
    Ability to work with multiple Account Executives and confidently prioritize time accordingly
    Strong organizational skills and confident in taking full technical ownership of opportunities
    Strong documentation skills with the ability to break down complex technical details and features into easy to understand content.
    Good problem solving and solution design skills.

    Ability to quickly come up with robust technical solutions to customer requests, with a focus on value and solving a business problem.

    Experience

    3+ years of experience in a role where you have provided complex product demonstrations
    Experience working within the Salesforce ecosystem, certifications preferred
    Experience supporting the sale and positioning of technical products and services
    Experience completing tenders / RFIs / RFPs
    Experience with telephony systems and an understanding of industry terminology
    Benefits
    Medical, dental, life, AD&D benefits from day 1. 25 days PTO increasing to 30 after 2 years
    401(K) contributions from 90 days

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