- Site-based wait list administration and management, up to the selection process, in accordance with applicable HUD and DHC guidelines, this includes the oversight and update of Rent Caf and Resident Portal.
- Centralized wait list administration and management, including the transfer waitlist, in accordance with applicable HUD and DHC guidelines, this includes the oversight and update of Rent Caf and Resident Portal.
- Application Processing: This position may accept applications from the public. Explain program procedures, eligibility criteria, waiting list preferences, anticipated waiting times, and other program issues to applicants and the public.
- Conduct team site-team training of annual recertification and interim recertification interviews in a manner that ensures issuance of notices of rent increases in accordance with applicable HUD and DHC guidelines with a 98% timely completion rate.
- Conduct quality control reviews of initial certifications, annual recertification and interim recertification interviews in a manner that ensures issuance of notices of rent increases in accordance with applicable HUD and DHC guidelines with a 98% timely completion rate. The CSS must report any errors to site management and follow up with site management staff to assure corrections are made.
- Review and aid the site's administrative team with the correct information and forward accurate and timely 50058 form to the Operations and Compliance Manager for submission to HUD.
- Maintain communication with Ames, Mixed-Financed and DHC's management; to notify residents of change in rent or housing eligibility, in according to the ACOP.
- Monitor, audit and aid with the update files and records; qualifications; process applications for continued occupancy with supporting documentation.
- Perform systematic audits of applicant and resident files for accuracy, including the review of calculations and ensure that all required documentation is present to determine compliance with established policies and procedures
- Analyze results of PIC and EIV and compare file data to information in DHC's client management software.
- Monitor monthly occupancy performance of DHC-managed, AME-managed and mixed-finance properties.
- Monitor compliance with management, operating and regulatory agreements by AME-managed and mixed-finance properties.
- Provide training to staff of DHC-managed, AME-managed and mixed-finance on leasing requirements.
- Generate reports as needed, including quarterly MIS reports.
- Serve as administrative support for the Asset Management Department to include receiving and managing correspondence, receiving, and routing reports and other data, scheduling meetings, preparing correspondence, answering telephones, and routing calls, as required.
- Other tasks and projects as assigned, including aiding with resident 504 reasonable accommodation procedures and admissions appeal procedures.
- Associate degree or higher in management, business administration, social science area, or closely related field
- plus 2 years of experience in public housing management, affordable housing management or an equivalent combination of education and experience, including a housing designation, (PHS) Public Housing Specialist of HCCP, PHM, COS, ARM CAPS, NLP, COS-P, or similar.
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