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Hamtramck

    Customer Support Specialist - Hamtramck, United States - Aperia Technologies

    Aperia Technologies
    Aperia Technologies Hamtramck, United States

    3 weeks ago

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    Description

    **Customer Support Specialist**

    at Aperia Technologies, Inc Remote Aperia Technologies is unlocking a new era of efficiency & profitability for commercial vehicle fleets by developing innovative tire in?ation hardware & analytics solutions. Inventors of the award-winning Halo Automatic Tire Inflator and cloud-deployed Halo Connect platform, Aperia saves fleets thousands of hours of downtime every week and reduces the environmental impact of the freight industry. Join us as we expand our product offering and take the next steps on our journey toward bringing the backbone of our economy into the automation age.

    Aperia Technologies is seeking a highly motivated, dynamic individual to join their Marketing & Customer Success team. You will interact directly with our clients to exceed customer expectations with a knowledgeable, courteous, and professional manner, as well as execute tactical marketing initiatives and technical field support. Our Customer Success Team excels in administrative roles, as well as problem solving and technical product support. As the successful candidate, you must have an eagerness to learn, participate, and advance the success of the company.

    **Responsibilities:**

    Address inbound inquiries to the Customer Support Desk / Salesforce Case queue

    Technical product support

    Sales order entry

    Redirect general inquiries to appropriate department

    Audit / approve sales orders

    Determine required parts by customer application

    Maintain customer records in Salesforce

    Proper documentation of all customer interaction using Salesforce

    Escalate critical customer concerns immediately to the Customer Experience Manager

    Liaise with Operations to execute customer order requirements

    As required, on-site technical support installing Halo equipment and training customer

    As required, execute virtual training for customer base

    Support with outbound mailings

    Literature & asset management

    Supports trade show calendar, registrations, shipments

    Attend and participate in team meetings

    Assist team as required with special projects/requests

    Meets departmental metrics

    Strives for excellence

    **Requirements:**

    Bachelors Degree or 5 years relevant experience

    Experience using Salesforce

    Experience using ERP applications

    Technical aptitude

    Proficient with MS Office products / G-Suite

    Highly organized and detail-oriented

    Strong communication skills both written and oral

    Logical problem solver

    Hands-on and sales-focused

    Works independently and adapts to changing circumstances

    Knowledge of the commercial vehicle market is beneficial, but not required

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