- Works with customers to build out program details and provide information to IT for configurations.
- Administers customer user permissions.
- Audits dealer accounts and contacts database in the CRM for accuracy.
- Develops training material (PowerPoints, handouts, guides, reference materials etc.).
- Collaborates with Greenstone Information Technology to evaluate and identify system issues and provide resolutions.
- Acts as the liaison to assist in monitoring IT platform utilization and recommends enhancements to optimize financing platform usage for customers and their growers.
- Compiles feedback on systems and processes to share with the team to discuss suggestions and/or solutions to enhance the customer experience.
- Guides usage of technology platform by listening to dealer feedback, interpreting data/reports and closely collaborating with IT resources, and other stakeholders.
- Provides ongoing customer service to include the resolution of service issues.
- Supports customer questions and inquiries by email or phone or through the general tech support email and general PPF line.
- Administers program system set up and monitors program engagement throughout the crop season.
- Supports the Grower Life Cycle and assists in identifying enhancements that provide value to the customer and the growth of their program.
- Associates's degree in, business administration, or related field; or an equivalent combination of education and experience sufficient to perform the essential functions of the job.
- Minimum of 3 years of customer service experience in a financial institutions.
- Ability to identify new insights, communicate effectively and confidently (both oral and written), mobilize internal team members and garner support from cross-functional partners.
- Demonstrated ability to implement programs and processes required.
- Proven problem solving skills.
- Strong decision quality management skills.
- Strong drive for results with the ability to negotiate and build deeper relationships.
- Must possess a demonstrated ability to implement significant projects and/or assignments.
- Strong listening, written/verbal communication, and interpersonal skills.
- Strong understanding of business trends impacting the Ag/Farming and Technology market.
- Strong computer skills, including MS Office applications, customer relationship management (CRM) programs, and videoconferencing.
- Well-organized, structured approach; ability to achieve tight timelines on complex deliverables.
- Flexible and adaptable to changing situations.
- Ability to multi-task in a fast paced environment.
- Ability to work both independently and cooperatively with other team members to service all aspects of the client needs.
- Valid driver's license.
- Amazing team members who are passionate about serving agriculture and rural America.
- Investment in our team members' education, growth and development.
- Engagement in our communities through giving back and volunteerism.
- Flexible, collaborative and dynamic work environment.
- Great benefits:
- Medical, Dental, Vision insurance
- 401K (3% Compeer contribution & up to an additional 6% match)
- Paid time off (vacation, sick leave, holidays, volunteer time)
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Assoc Relationship Manager - Normal, United States - Compeer Financial
Description
Who We Are:
ProPartners Financial (PPF) is the largest provider of input financing programs to Agribusinesses selling crop inputs and seed in the United States. PPF provides agribusinesses with a financing platform that supports all sales channels offering instantaneous loan approvals and real time access to credit facilities, reporting and portfolio data. PPF provides private-label programs to many of the largest retailers and cooperatives in the industry space today and is the leading technology platform with integrated solutions. We have operation centers located in St. Paul, MN, and Bloomington, IL.
ProPartners Financial is a part of the Farm Credit System and is the System's Center of Excellence for input financing programs for Agribusinesses. The Farm Credit System provides loans, leases, and related services to farmers, ranchers, rural homeowners, aquatic producers, timber harvesters, agribusinesses, and agricultural and rural utility cooperatives and has more than $349 billion in assets. Please note that the recruiting and hiring process is coordinated by the human resources department at Compeer Financial, one of our owners.
This position provides system, process and training support for an assigned portfolio of input financing relationships to ensure a productive, profitable relationship is established, developed and maintained with national, regional and local Ag retailers. Works closely with agribusiness partners and retailers to build deeper relationships, supports the Grower Life Cycle and promotes platform utilization. Works across the PPF organization to ensure the efficient delivery and administration of platform performance, customers service and customer future focus.
Essential Functions:
Qualified candidates, please apply online at .
Compeer Financial is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
