Developer Community Manager - Chicago, United States - PayPal

PayPal

Verified Company

Chicago, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

At PayPal (

NASDAQ:
PYPL), we believe that every person has the right to participate fully in the global economy.

Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary:

As a Developer Community Manager, you will be at the forefront of our efforts to engage with and nurture the developer community.

You will work closely with internal stakeholders as well as external developers to create engaging educational materials and facilitate a collaborative dialogue.

Your primary goal will be to enhance the developer experience, drive adoption of our products through strategic community engagement, and act as the voice of the developer.

Job Description:

Job Title:
Developer Community Manager**Job Description Summary:PayPal is committed to delivering the best experience for our global developers.

Our team designs experiences, testing and tooling capabilities critical for our developers to build and go-live with PayPal's payment integrations across all segments.

The Developer Experiences team is part of the Merchant Product & Engineering organization, and responsible for PayPal's end-to-end developer experiences - including developer onboarding, integration, and servicing experiences within small, medium, and large enterprises.

If you are passionate about technology, have excellent communication skills, and thrive on building strong relationships with external developers, we want you to be a part of our team.

As a Developer Community Manager, you will be at the forefront of our efforts to engage with and nurture the developer community.

You will work closely with internal stakeholders as well as external developers to create engaging educational materials and facilitate a collaborative dialogue.

Your primary goal will be to enhance the developer experience, drive adoption of our products through strategic community engagement, and act as the voice of the developer.

Job Description:

Primary job responsibilities**:

Community Engagement

o Oversee community forums and social media channels, ensuring a positive and collaborative environment. Facilitate discussions, answer queries, and foster a sense of camaraderie among developers.

o oversee and execute the PayPal Developer Champions program

o Plan, organize, and participate in virtual and in-person events, including webinars, meetups, and hackathons, to connect with developers and share knowledge.

Developer Support:

o Regularly update and expand our knowledge base with solutions to common challenges, best practices, and FAQs.

Content Creation:

o Utilize various channels, including blogs, newsletters, and video platforms, to distribute educational content and keep the developer community informed.

Feedback Collection:

o Implement strategies for collecting feedback through surveys, feedback sessions, and polls to gain insights into the developer experience.

o Analyze feedback data to identify trends, common pain points, and areas for improvement, and collaborate with cross-functional teams for resolution.

Advocacy and Evangelism:

o Act as a liaison between developers and internal product teams, advocating for developer needs and influencing product enhancements.

o Represent PayPal at external events and conferences to strengthen relationships with developers and showcase our commitment to the community.

Behaviors Desired:

Enthusiastic and proactive with a passion for fostering a collaborative developer community.
Ability to balance multiple responsibilities, prioritize tasks, and meet deadlines in a fastpaced environment.
Willingness to adapt to changing technologies and industry trends, ensuring that our developer community stays at the forefront of innovation.
Excellent written and verbal communication skills.
Ability to collaborate effectively with crossfunctional teams, including product development, engineering, marketing, and customer support.
Proven experience in a developer community management role or a similar position.
Experience with creating technical documentation, tutorials, and other educational materials.
Strong technical background with the ability to understand and communicate complex technical concepts. Experience as a developer is preferred.
Familiarity with key programming languages.
Familiarity with financial technology, ecommerce, or related industries is a plus.

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The U.S. national annual pay range for this role is $96900 to $234300

Our Benefits:
At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset—you. Tha