- Act as primary receptionist for the Consumer Services Section.
- Retrieve and distribute all CSS mail and faxes daily and as needed.
- Consistently and accurately date stamp and log in a database all written correspondence received in the CSS.
- Answer all incoming calls and forward messages to appropriate personnel.
- Handle basic informational inquiries by walk-in consumers.
- Assist public with information requests by locating consumer files, copying and redacting as needed.
- Provide clerical support to CSS Director.
- Order supplies as needed.
- Photocopy consumer guides as needed to ensure adequate supply.
- Mail consumer guides and complaint forms weekly and as needed.
- Respond to CSS general email and voicemail mailboxes.
- Completes jurisdiction sheets for complaint case files.
- Input data from complaint files into database and send appropriate acknowledgement letter.
- Provide direction and guidance to student interns and assist with their orientation / training.
- Prior experience in a professional office environment.
- Ability to multi-task in a fast paced environment.
- Superior customer service skills.
- Strong written and verbal communication skills.
- Experience working with consumers / customers.
- Knowledge of the insurance industry and its related terminology.
- Excellent organization and time management skills.
- Ability to speak and / or have basic knowledge of multiple languages, particularly Spanish, a plus.
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Office Support Specialist I - Boston, United States - State of Massachusetts
Description
About the Organization:
The Division of Insurance ("DOI") administers the Commonwealth's insurance consumer protection laws through its regulation of the insurance industry.
The primary mission of the Division is to monitor the solvency of its licensees in order to promote a healthy, responsive and willing marketplace for consumers who purchase insurance products.
The Division also investigates and responds to consumer inquiries and complaints, enforces state insurance laws and regulations, and provides the public with accurate and unbiased insurance information.
An important aspect of the Division's work is ensuring that the individuals and business entities conducting the business of insurance in Massachusetts do so in a legal and timely manner.
The Division of Insurance is committed to creating and sustaining a work culture that is welcoming, inclusive, and mutually respectful to all its employees regardless of race, color, age, creed, religion, national origin, ethnicity, sex, gender identity or expression, sexual orientation, genetic information, veteran or disability status.
The Division of Insurance is committed to ensuring a diverse and inclusive workplace where all employees feel respected, valued, and empowered to maximize their skills and talents to serve our citizens.
About the Role:
This position serves as the receptionist for the Consumer Services Section ("CSS"), and assists employees and student interns with administrative matters in the CSS.
These duties include filing; file review; answering telephone and greeting guests, assisting the Director with special projects and performing other duties as assigned.
Duties and Responsibilities:
(these duties are a general summary and not all inclusive):
Preferred Knowledge, Skills, and Abilities:
All applicants should attach a cover letter and resume to their online submission for this position.
First consideration will be given to those applicants that apply within the first 14 days.
Office Support Specialist I:
Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in administrative work experience or (B) any equivalent combination of the required experience and the substitutions below:
Substitutions:
I.
An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.
II.An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.
Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.Educational substitutions will only be permitted for a maximum of two years of the required experience.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package.
Want the specifics? Explore our Employee Benefits and Rewards
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.
Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements.
We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
