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Customer Care Agent - Albany, United States - TravelPerk
Description
**Customer Care Agent - Barcelona**
Department:
Customer Care Location:
Barcelona We are TravelPerk: a fast-growing, well-funded startup that since our creation in early 2015. Backed by world-class investors from some of techs most disruptive companies, including Slack, Trello, Twitter, Farfetch, Deliveroo and Delivery Hero, our team is made up of A-players from across the travel industry.
Over the past few years, weve been named by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired. Were revolutionizing the B2B corporate travel marketworth over $1.3 trillionby simplifying the process for everyone involved.
Were continuously growing and adapting to the situation. Because were innovators we have been focused on turning lemons into lemonade, during the last year we have welcomed and acquired the likes of , and Albatross to the team. From , to and of course we are shaping the future of the industry. Our team continues to emerge stronger and stronger as we adjust to the new normaland thats where you come in
We are looking for motivated Customer Care Agent passionate about people and about making an impact. Our Customer Care team is one of the foundations of our company's success and growth. We hire empathetic people who understand what we are trying to achieve: Make business travellers happy
**If your answer to all these questions is YES - Read on**
As a Customer Care Agent, you will work with B2B customers and be part of a strategic team at TravelPerk. You will have a direct impact on our growth and customer retention. You will act proactively and address our clients needs at any stage of their travels, ensuring high customer satisfaction and maintaining relationships at a 7 Star satisfaction standard.
Please note: working hours for this role will be mostly during weekdays and afternoons. However, you will be occasionally asked to work on night shift and weekends based on the business needs - in a planned and structured schedule of course and you will be compensated for this
**What you will do:**
Support our B2B customers in their Business Travels
Liaise with suppliers and partners to resolve booking issues
Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries and requests
Resolve problems by applying established TravelPerk policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enough
Addressing, preempting and solving problems - You are an owner and anticipate issues before they come your way
Help define and establish best practices together with the rest of the team in sales, operations and customer care
Stay up-to-date with new features and product launches in TravelPerk - there are lots so be prepared for some serious innovation
**What youll need to have:**
Excellent English, spoken and written
Customer Experience in the Hospitality Industry- hotels, travel agencies, airlines is preferred
Some Amadeus GDS or another GDS knowledge is ideal
Proven experience going above and beyond to provide an amazing service that helps customers
Flexibility in your shifts- we will compensate you well but this is not a 9-5 role
**What we always look for:**
Independent and autonomous. You dont need hand-holding to get things done
Good prioritization and focus skills
Empathy - understand what our customers need
Smart, fast learner and tech savvy
Flexible and able to adapt to constant changes with a positive mindset
You are open to get and give constructive feedback
You want to learn - we have a 7 Star management team to mentor you
**On top of that, you will only be the right candidate if you are:**
Honest, open and trustworthy: your peers and managers can trust you. You are a team player, dont play political games, and care more about the teams success than about your own career gains
Focused and determined: You dont let yourself be distracted. You can focus on accomplishing big wins and dont get lost in less important ideas that are floating around
You LOVE Travel
Competitive compensation and additional compensation for the Night Shifts and Weekends
Full training, on-going coaching and **true** development opportunity
Equity in the company
Generous vacation days so you can rest and recharge
Health perks such as private healthcare or gym allowance depending on your location
"Flexible compensation plan" to help you diversify and increase the net salary
Flexibility to work from home sometimes
Unforgettable TravelPerk events including to travel to one of our hubs
Udemy for business account to continue your development
Mental health support tool for your wellbeing
**Flexible Work Policy**
You will need to be based Barcelona
We will require you to travel to the office twice per week depending on your position
In addition, every quarter you will be required to travel to an office hub location for up to 5 days to meet with your whole team
Team members that want to go to the office more are welcome to
For certain positions we can help with relocation from anywhere in the world, please let us know in your applications and we will asses weather this is possible. English is the official language at the office. Please submit your resume in English if you choose to apply.
TravelPerk is a global company with a diverse customer baseand we want to make sure the people behind our product reflect that. Were an equal opportunity employer, which means youre welcome at TravelPerk regardless of how you look, where youre from, or anything else that makes you, well, you.
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