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Grand Prairie

    Guest Services Staff - Grand Prairie, United States - Aeg Worldwide Inc

    Aeg Worldwide Inc
    Aeg Worldwide Inc Grand Prairie, United States

    5 days ago

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    Description

    Work at AEG

    **Guest Services Staff - Grand Prairie**

    Guest Services Part Time AEGLV4028 **AEG Worldwide** is the worlds leading sports and live entertainment company with operations in the following business segments:

    **AEG Presents**, which is one of the largest live music companies in the world dedicated to live contemporary music performances, including producing and promoting global and regional concert tours, music events and world-renowned festivals

    **AEG Sports**, which is the worlds largest operator of sports franchises and high-profile sporting events

    **AEG Global Partnerships**, which supports each of AEGs divisions through worldwide sales and servicing of sponsorships including naming rights, premium seating and other strategic partnerships

    **AEG Real Estate**, which develops major sports and entertainment districts worldwide

    With offices on five continents, the company uses its global network of venues, portfolio of powerful sports and music brands, ticketing and content distribution platforms and its integrated entertainment districts to deliver the most creative and innovative live sports and entertainment experiences that inspire athletes, teams, artists and fans.

    **GUEST SERVICES STAFF**

    **USHER/TICKET TAKER**

    **USHER/TICKET TAKER**

    **SUMMARY**

    The **Usher/Ticket Taker** is responsible for providing excellent customer service at all events, while providing directions and scanning tickets . The Usher/Ticket Taker is also responsible for greeting guests , assisting guests with finding their seats , controlling access points, and assist ing guests when issues/problems arise .

    **PRIMARY RESPONSIBILITIES**

    A ssist guests with directional and informational inquiries by demonstrating strong knowledge of the facility and event(s) .

    Communicate in a professional manner with other building staff, clients, guests, supervisors and corporate staff on important information .

    Work to e ffectively accommodat e guests with disabilities , while complying with facility/event ADA requirements.

    Display a calm and attentive deme anor when rectifying issues with guests .

    Check and scan guest tickets upon entry to the facility/venue or section . Review guest tickets to direct them to the appropriate area.

    Control access points to prevent unauthorized entries .

    Report any activities or behaviors that conflict with facility/event policy or code of conduct to supervisor or Event Manager .

    **QUALIFICATIONS**

    A minimum education level of: High School Diploma or its equivalency

    A minimum of 0-1 y ears of related work experience

    Able to work efficiently in a fast-paced environment

    Able to remain in a stationary position, often standing for prolonged periods

    Able to frequently ascend/descend stairs

    Able to work in/around loud environments

    Exemplify a strong commitment and willingness to provide excellent customer service

    Maintain a neat, clean and professional appearance

    Possess strong interpersonal and communication skills

    Sound judgement; able to make sound decisions

    Available to work evenings, weekends, and holidays

    AEG reserves the right to change or modify the employees job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

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