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Palo Alto

    Product Enablement Lead - Palo Alto, United States - AISERA

    AISERA
    AISERA Palo Alto, United States

    Found in: Lensa US P 2 C2 - 1 week ago

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    Description


    Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model.

    Aisera's AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction.


    Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies.

    Our seasoned founding team has led companies through several prior successful startups and acquisitions.

    We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience.

    Our team members operate with a high degree of empathy for our customers and each other.

    Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.


    The Role:
    We are seeking a dynamic and experienced Product Enablement Lead to join our growing team.

    As the Product Enablement Lead, you will play a crucial role in ensuring our sales and customer success teams are equipped with the knowledge, skills, and tools necessary to effectively communicate and support our products.

    This role is a unique blend of product knowledge, training expertise, and cross-functional collaboration.


    This role is based out of our Palo Alto, CA office, and an Onsite interview is required as part of the process.


    Responsibilities :

    Product Training:
    Develop comprehensive training programs to educate sales and customer success teams on our product offerings, features, and benefits.
    Create engaging training materials, including documentation, videos, and presentations, to facilitate effective learning.

    Cross-Functional Collaboration:
    Work closely with product managers, developers, and other stakeholders to stay updated on product changes, updates, and upcoming releases.
    Collaborate with marketing teams to align product messaging and ensure consistency in communication across departments.

    Sales Enablement:


    Equip the sales team with the necessary tools and resources to articulate the value proposition of our products to prospects.

    Develop sales playbooks, competitive battle cards, and other collateral to enhance the sales team's effectiveness.

    Customer Success Enablement:
    Enable the customer success team to provide exceptional post-sales support by delivering product knowledge and effective customer engagement strategies.
    Develop resources to empower the customer success team in addressing customer inquiries, troubleshooting, and issue resolution.

    Feedback Loop:


    Establish a feedback loop to collect insights from the sales and customer success teams regarding customer needs, pain points, and frequently asked questions.

    Use feedback to continuously improve training programs and materials, ensuring they remain relevant and impactful.

    Onboarding Programs:


    Develop onboarding programs for new sales and customer success team members to accelerate their ramp-up time and integration into the organization.

    Basic Qualifications:

    6+ years experience in product enablement, sales enablement, or a similar role.
    Strong understanding of product management and the ability to translate technical concepts into easily digestible content.
    Excellent communication and presentation skills.
    Familiarity with sales and customer success processes.
    Ability to work collaboratively in a fast-paced and dynamic environment.
    Bachelor's degree in business, marketing, or a related field.


    Preferred Qualifications :
    Startup experience
    Enterprise UX/UI experience for AI-based SaaS solutions.
    Domain expertise in IT, HR or Customer Support is a plus


    Compensation:
    At Aisera, we strive to design equitable and explainable compensation programs. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.

    For this role, our current Base pay ranges is: $115,000-$130,000. This role may also be eligible for benefits, bonuses, and equity.

    Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees.

    We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.

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