-
Watch Center Specialist
2 weeks ago
Arizona Department of Public Safety Phoenix, United States**Summary Statement**: · - **Must successfully complete the examination process.** · - Written Exam - Multiple Choice = Weighted 100% · - If you have a disability which may require an accommodation,_ · - please notify _Human Resources_ in writing prior to the test date._ · **Esse ...
-
Contact Center QA Specialist
1 week ago
Dignity Health Medical Group Phoenix, United States**Overview** · Hello humankindness Dignity Health Medical Group is the employed physician group of Dignity Health Arizona. Dignity Health Medical Group (DHMG) employs approximately 200 providers and 500 support staff that cover a wide variety of specialties. The medical group has ...
-
Call Center Chat Specialist
2 weeks ago
Laiba Technologies Phoenix, United States**Position: Call Center Chat Specialist** · **Location: Chandler, AZ (Onsite role)** · - Experience in the banking/financial industry · - Experience working in a call center · - Experience with chat · - Experience with multi-solution customer offerings and bundling services · **J ...
-
Legal Contact Center Specialist
1 week ago
JJSC Consulting Phoenix, United StatesLegal Contact Center Representative (LCCR) speaks with prospective clients via telephone, asks a series of questions for the purpose of compiling data, and then uses this data to determine the best course of action for that client. The LCCR is a hybrid position and requires an in ...
-
Inbound Call Center Specialist
3 days ago
Grand Canyon Education Phoenix, United StatesCome Grow With Us · - _Must live in or near Maricopa County, AZ_ · Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational and technological support services to the post-secondary ed ...
-
Call Center Specialist
1 week ago
Behavioral Health Connections Tempe, United States**Responsibilities**: · **Call Center Specialist PRN (Phoenix area) Opportunity** · Behavioral Health Connections, Inc. is a provider of patient-focused, comprehensive mental health services. We offer mental health evaluations to children, adolescents, adults and older adults in ...
-
Call Center Specialist
1 week ago
Behavioral Health Connections Tempe, United States**Responsibilities**: · **Call Center Specialist Part Time (Phoenix area) Opportunity** · Behavioral Health Connections, Inc. is a provider of patient-focused, comprehensive mental health services. We offer mental health evaluations to children, adolescents, adults and older adul ...
-
Distribution Center Specialist
2 weeks ago
Copperstate Farms Management LLC Tempe, United States**POSITION POSTING** · **Delivery and Receiving Specialist (Distribution Center)** · **_ Who We Are:_** · At Copperstate Farms and Sol Flower, we're creating a better kind of cannabis company. Where we know happy plants begin with happy people. We aspire to high standards, take p ...
-
Resource Center Specialist
1 week ago
Mesa Public School Mesa, United States**Resource Center Specialist - Hughes Elementary** · **Clerical Test Required at Time of Application** · **Title I Schools Only - Associate's Degree or 60 college credits required at time of hire or pass district ParaPro Test** · **Mesa Public Schools is an award-winning district ...
-
Resource Center Specialist
1 week ago
Mesa Public School Mesa, United States**Resource Center Specialist - Eagleridge Enrichment Pogram** · **Clerical Test Required at Time of Application** · **Mesa Public Schools is an award-winning district and voted Best Place to Work in Mesa. With over 9,000 employees, we are the largest school district in Arizona. F ...
-
Resource Center Specialist
2 weeks ago
Mesa Public School Mesa, United States**Resource Center Specialist - Smith Junior High** · **Clerical Test Required at Time of Application** · **Title I Schools Only - Associate's Degree or 60 college credits required at time of hire or pass district ParaPro Test** · **Mesa Public Schools is an award-winning district ...
-
Health Center Relations Specialist
2 weeks ago
Terros Glendale, United StatesOverview: · - year relevant front office customer facing and focused service experience in **healthcare, hospitality or banking and** we will train you** · The position performs a variety of duties which include, but are not limited to, greeting individuals, appointment schedulin ...
-
Resource Center Specialist
2 weeks ago
Mesa Public School Mesa, United States**Resource Center Specialist - Fremont Junior High** · **Clerical Test Required at Time of Application** · **Title I Schools Only - Associate's Degree or 60 college credits required at time of hire or pass district ParaPro Test** · **Mesa Public Schools is an award-winning distri ...
-
Call Center Specialist
5 days ago
SA Technologies Inc. - Asia Phoenix, United StatesTitle: Call Center Specialist (Resource) Location: Phoenix, AZ, 85007 Duration: 6 months Client: State of Arizona Requisition ID: 747 Job Description The purpose of this position is to provide support to constituents, including education administrators and staff, community member ...
-
Call Center Specialist
5 days ago
SA Technologies Inc. - Asia Phoenix, United StatesRole : Call Center Specialist Estimated Duration : 6+ months Location: Phoenix, AZ (hybrid) Position Description The purpose of this position is to provide support to constituents, including education administrators and staff, community members, education partners, and the Client ...
-
Call Center Specialist
2 weeks ago
SA Technologies Inc Phoenix, United StatesJob Description · Role : Call Center Specialist · Estimated Duration : 6+ months · Location: Phoenix, AZ (hybrid) · Position Description · The purpose of this position is to provide support to constituents, including education administrators and staff, community members, edu ...
-
Call Center Specialist
1 week ago
SA Technologies Inc Phoenix, United StatesJob Description · Role: Call Center Specialist-1211 · Estimated Duration: 6+ months · Location: Phoenix, AZ · Position Description · The purpose of this position is to provide support to constituents, including education administrators and staff, community members, education ...
-
watch center specialist
5 days ago
Arizona State Government Phoenix, United StatesDEPARTMENT OF PUBLIC SAFETY · The Department of Public Safety's mission is to protect human life and property by enforcing state laws, deterring criminal activity, and providing vital support to the state of Arizona and its citizens. · Visit our website at · Watch Center Specia ...
-
Network Operation Center Specialist
1 week ago
Air Comm Tempe, United States**About Us** · Join our team · - SentraCam, the premier commercial security division of Air Comm, draws upon over four decades of expertise in supplying communication and public safety equipment to a diverse clientele including police and fire departments, security firms, and bus ...
-
Call Center Specialist
2 weeks ago
Acro Phoenix, United StatesSkills Required Strong ability to multitask Basic use of Microsoft Word, Excel and Google Workspace Basic math skills are required - addition, subtraction, multiplication and division. Communicate well both in writing and verbally Great interpersonal skills Retain knowledge easil ...
Call Center Specialist - Phoenix, United States - Acro Service Corporation
Description
Job Description
Job DescriptionThis is a full-time in-office position and requires candidate to be in -office Monday through Friday, from 8AM through 5PM, except State holidays. Computer: High-level of PC proficiency and familiarity with a call center environment; must be competent with Microsoft Office suite (Outlook, Excel/Word/PPT, Teams, etc.); multi-monitors Phone: Conference (multi-line) phone lines Customer Service: Knowledge of customer service principles and practices, proper phone and email etiquette, knowledge to identify and escalate situations requiring management attention, knowledge to advise constituent of resolution and/or appropriate action(s), thorough understanding of issue triage and documentation, thorough understanding of level 1 support and escalation procedures. Communication: Excellent business-professional verbal, interpersonal, and written communication skills, including active listening. Office skills: Proper organizing and multitasking, efficient communication with high-level individuals, attention to detail in verbal and written work, effective listening skills, knowledge of customer service confidentiality Other: Ability to move from task to task amid interruptions while maintaining a high level of accuracy; ability to follow-up and keep track of delegated tasks; ability to understand and follow documented procedures; ability to work effectively as a member of a support team
Skills PreferredPhone: CISCO Finesse and CISCO Jabber multi-line experience. Bilingual (Spanish/ English), preferred.
Experience RequiredMinimum of one year experience in assisting customers in a call center setting. Experience with high-stress situations and autonomous public-solving skills.
Experience PreferredPreferred, two years of working within the field of customer service and/or prior experience utilizing an automated call management/ problem tracking system in accomplishing job responsibilities.
Education RequiredAssociate's degree, or higher.
Company DescriptionWith almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro's client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit