Call Center Specialist - Tempe, United States - Behavioral Health Connections

Behavioral Health Connections

Verified Company

Tempe, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Responsibilities:

Call Center Specialist Part Time (Phoenix area) Opportunity
Behavioral Health Connections, Inc. is a provider of patient-focused, comprehensive mental health services.

We offer mental health evaluations to children, adolescents, adults and older adults in crisis 24 hours a day, 7 days a week response, including all holidays.

Our service model focuses on the assessment, diagnosis, treatment, and disposition of your mental health patients. Based on the results of an assessment, we determine the most appropriate level of care and recommend treatment facilities.

The tele-psychiatric assessment and consultation services we offer are designed to connect people with the care provides best equipped to address their mental health issues.

Rapid response means that the patient will get to the most appropriate level of care faster and expedite their journey to wellness.

Behavioral Health Connections (BHC) in Phoenix
is seeking a dynamic and talented
Call Center Specialist (FT) to join the team of compassionate, dedicated professionals.

The Call Center Specialist performs administrative functions to include assistance in the processes for managing patient care by monitoring referrals and connecting them to relevant health care providers.

Organizing, facilitating, and coordinating the timely evaluation with therapist and the acceptance of patients referred for services.

Job Duties/Responsibilities:

Triage calls and facilities referrals to appropriate outpatient services
Dispatches Mobile Assessor and collaborates for next steps in patient care
Coordinates and processes patient assessments and documentation
Coordinates and facilitates the transfer of patients with behavioral health needs

Benefit Highlights:

Challenging and rewarding work environment
Career development opportunities within UHS and its 300+ subsidiaries
Competitive Compensation
Generous Paid Time Off
Excellent Medical, Dental, Vision and Prescription Drug Plans
401(K) with company match and discounted stock plan

About Universal Health Services

Qualifications:

Requirements:

Education required**: High School diploma/GED

Preferred:
Bachelor's degree in Counseling, Psychology, Social Work or Social Services.

Licensure and certification required**:N/A
Experience required**:Two (2) years of related experience working in a call center, providing customer service and performing data entry required. Able to multitask

Preferred:
knowledge of crises intervention and risk assessment, psychiatric diagnoses symptomology, basic chemical dependency, age specific growth and development and crisis and behavior management

EEO Statement
We believe that diversity and inclusion among our teammates is critical to our success.

**Avoid and Report Recruitment Scams