Operations Specialist Administrative Support Program - Princeton, United States - Dale Workforce Solutions

Dale Workforce Solutions Princeton, United States

3 weeks ago

Description

Role Description:
Operations Specialist

Administrative Support Program

This contractor role will support the day-to-day operations of the administrative support program, providing program management & operational assistance in what is a fast-paced day-to-day environment with frequent interaction with customers (400+ leaders) and ~40 administrative professionals.

Responsibilities include:
" Supporting the admin support program on day-to-day operations including but not limited to:
o Developing and communicating operational best practices
o Fielding leader questions
o Leading regular meetings with admin to understand bandwidth and challenges
o Assisting with issue escalations
o Maintaining and distributing Executive Support Chart
o Monitoring leader satisfaction and maintaining Feedback Records
o Contacting new leaders to introduce admin support program
o Compiling monthly and annual metrics for about 40 admin and program management
o Leading on boarding activities for new admin including orientation and software access
o Monitoring of leader satisfaction
o Coordinate transitions of tasks or workloads between admin

" Support ad-hoc program initiatives as-needed

Experience Required
" 3+ years of experience, within the administrative support professional demographic - can be Admin Service Manager, Staffing for Admin roles or other relevant experience
" Service aptitude
" Strong Word and Excel skills required
" High attention to detail and proven ability to manage multiple, competing priorities simultaneously in a fast paced, service environment
" Solution focused critical thinker that will question & challenge program scenarios/issues that arise
" Excellent written and verbal communications skills
" Ability to work proactively and independently

Experience Preferred
" Pharma background
" Experience in a mid-size corporate environment
" BA/BS

Hybrid. 2 -3 days/week on-site according to business needs.
Comments for Vendors: 3 days on-site in Princeton
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