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Lake Mary

    Application Support Specialist - Lake Mary, United States - IntePros

    IntePros
    IntePros Lake Mary, United States

    3 weeks ago

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    Description

    IntePros seeking a highly skilled Application Support Specialist to join a global wealth management organization and provide comprehensive support to all IT-related activities and initiatives within our organization. The ideal candidate will have a strong technical background coupled with exceptional customer service skills, enabling them to effectively troubleshoot and resolve a wide range of end user-related IT issues. Additionally, the candidate should demonstrate the ability to coordinate events, manage assets, and contribute to the implementation of new products and services.

    Key Responsibilities:

    • Provide frontline subject matter expertise and support to employees, ensuring all service levels are achieved and local and organizational changes are supported.
    • Maintain and manage end user assets, including tracking and upkeep of organizational asset inventory.
    • Support the onboarding and implementation of new IT products and services, and engage in end user education and training initiatives.
    • Manage known risks and identify new ones, contributing to the organization's risk management efforts.
    • Implement medium to large-sized IT projects to meet business needs, or oversee/manage a small to medium-sized support technician team.
    • Consult with business management and end users on all aspects of applications and technology-related support activities.
    • Collaborate with end user services owners to identify opportunities for service improvement.
    • Design and maintain standard operating procedures to ensure efficiency and consistency in IT support activities.
    • Demonstrate an in-depth level of troubleshooting knowledge to support primary products and services used by the end user employee base.

    Requirements:

    • Bachelor's degree in a related discipline or equivalent work experience.
    • Experience in technical and customer support roles, preferably in the securities or financial services industry.
    • Strong proficiency in Office 365 administration in complex corporate environments.
    • Working knowledge of email security principles such as DMARC, DKIM, SPF, and TLS.
    • Experience in diagnosing and resolving technical hardware and software issues, utilizing remote admin tools, and troubleshooting Microsoft operating systems.
    • Willingness to occasionally work shifts covering 11-8 or 12-9pm Eastern Time (swings with daylight savings time to cover 10pm-6am IST shift).
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