- Excellent and timely communication relating to customer (internal and external) inquiries and requests.
- Account maintenance
- Customer master and all relevant SD documents
- Customer material info records
- Timely collaboration with Account Managers and Application Engineers (AE) for problem resolution/priorities.
- Project management
- New customer program awareness/execution of customer procedures
- Collaboration with account manager(s) and engineering on TLN phase-in/phase-out
- NPI/TCN progress
- PPAP/ISIR progress relative to customer requirements
- Respond to customer concerns (8D, PRR, DTR, etc) as they relate to customer service function(s).
- Manage inventory levels at outside warehouse(s), if applicable
- Manage customer requirements
- Order accuracy and confirmation
- Price verification
- Shipments/expedite(s) as required
- Maintain required checks on customer collaborative web link(s) and respond accordingly
- Manage customer accounts relative to
- Monitor customer demand and collaborate with planning in appropriate CoO to insure on-time delivery
- Independent requirements (LSF/VSF), as agreed to by Stabilus management, to insure on-time delivery to designated accounts
- Resolve/collaborate on customer credit/debit requests
- RGA requests
- Applicable obsolescence claims
- Maintain delivery performance report(s), as applicable
- Minimum of five years applicable customer service experience in a manufacturing environment required. Automotive experience is preferred.
- Minimum of two years EDI experience
- SAP SD module required; knowledge of SAP MM/PP modules preferred.
- Excellent communication and organization skills required
- Responsible for continuous improvement within job function
- Strong problem-solving skills required
- Accuracy in detail work
- Must be able to work with minimum supervision and effectively prioritize tasks relative to importance
- Must be capable of working under stressful time constraints
- Must observe existing organizational procedures and work instructions
- Abide by all company rules relative to safety, confidentiality, and organizational directives
- Software skills: SAP, Microsoft Excel, Word, and Access database.
-
Guest Services Representative
1 week ago
Hendrick Automotive Group Concord, NC, United States Part timeHendrick Volkswagen of ConcordLocation: 7500 Hendrick Auto Plaza NW, Concord, North Carolina 28027 Summary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and prod ...
-
Guest Services Representative
1 week ago
Hendrick Automotive Group Concord, NC, United States Part timeHonda of ConcordLocation: 7650 Bruton Smith Blvd, Concord, North Carolina 28027 Summary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports w ...
-
Service BDC Representative
3 days ago
Courage Kia Gastonia, United StatesJob Description · Job DescriptionJob Summary: The Service BDC specialist is responsible for providing high-quality customer service to clients within the service department. The BDC specialist will be required to drive sales of the service department by answering incoming phone c ...
-
Part Time Guest Service Representative
1 week ago
Hendrick Automotive Group Concord, NC, United States Part timeHonda of ConcordLocation: 7650 Bruton Smith Blvd, Concord, North Carolina 28027 Summary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports wi ...
-
Part Time Guest Service Representative
2 hours ago
Hendrick Automotive Group Concord, NC, United States Part timeHendrick Volkswagen of ConcordLocation: 7500 Hendrick Auto Plaza NW, Concord, North Carolina 28027 Summary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and produ ...
-
Orthopedics Medical Assistant
2 days ago
US Foot & Ankle Specialists Concord, NC, United States Full timeThe Medical Assistant 2 provides essential support and administrative services to the office, the doctors, and the patients in a fast-paced doctor's office. This person will be involved in a wide spectrum of tasks focused around assisting the Physician in all minor in office proc ...
-
Automotive ADAS Calibration Technician
1 week ago
Boyd Group Services Inc Gastonia, United StatesCompany: Mobile Auto Solutions · Responsibilities: · * Determines testing and analysis by communicating with shop representatives and reviews all estimates for repair · * Supports assigned collision repair facility in the identification and execution of safety operations · * Perf ...
-
Automotive ADAS Calibration Technician
1 week ago
Mobile Auto Solutions Gastonia, United StatesCompany: Mobile Auto Solutions · Responsibilities:Determines testing and analysis by communicating with shop representatives and reviews all estimates for repair · Supports assigned collision repair facility in the identification and execution of safety operations · Performs diag ...
-
Automotive ADAS Calibration Technician
1 day ago
The Boyd Group Gastonia, United States Full timeCompany: Mobile AutoSolutions · Responsibilities:Determinestesting and analysis by communicating with shop representatives andreviews all estimates for repair · Supportsassigned collision repair facility in the identification andexecution of safety operations · Performsdiagnostic ...
-
Outside Food Sales Representative
21 hours ago
Gordon Food Service Inc Concord, NC, United StatesWelcome to Gordon Food Service See below for a quick glance of who we are and the impact you could have on the food service industry. Outside Food Sales Representative - Bilingual · Must be able to speak, read and communicate in Spanish. · For over 120 years, Gordon Food Servic ...
-
Automotive ADAS Calibration Technician
6 days ago
The Boyd Group Gastonia, United States Full timeCompany: Mobile AutoSolutions · Responsibilities:Determinestesting and analysis by communicating with shop representatives andreviews all estimates for repair · Supportsassigned collision repair facility in the identification andexecution of safety operations · Performsdiagnostic ...
-
Technologist-Medical
2 days ago
Titan Medical Group Gastonia, NC, United States TemporaryTitan Medical Group is seeking a travel Echo Technologist for a travel job in Gastonia, North Carolina. · Specialty: Echo Technologist · ~ Shift: 10 hours, days · ~ Employment Type: Travel · Health care professional needed for an Echo Tech position in NC. Must have a minimum ...
-
Diesel Technician/Mechanic
1 week ago
Fleet Jobs Gastonia, United StatesDiesel Technician/Mechanic - Mobile Refrigeration (Thermo-King/Carrier) · 250 odell school rd concord nc 28027 · Position Summary: · A Penske Refrigeration Technician will diagnose, overhaul, adjust, and repair all series of motor truck and trailer equipment with the primary focu ...
-
Outside Sales Representative
2 hours ago
FORTILINE INC Concord, NC, United StatesWe're proud to support essential industries helping bring clean air and water to everyone. Outside Sales Representative - Meter · In the role of Outside Sales Representative - Meter, you would be part of a tight knit, successful team focused on delivering the highest level of cu ...
-
Radiology Technologist/ Medical
1 week ago
Ardor Health Solutions North Concord, NC, United States Full timeArdor Health Solutions is seeking a travel Radiology Technologist for a travel job in Concord, North Carolina. · Radiology Technologist · ~ Discipline: Allied Health Professional · ~ Shift: 12 hours, days · ~ Employment Type: Travel · Hospital · Ardor Health Solutions is lo ...
-
Automotive Service Advisor
1 week ago
Hendrick Automotive Group Concord, NC, United StatesHendrick Toyota ConcordLocation: 7670 Bruton Smith Blvd, Concord, North Carolina 28027 Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed. · Supervisory Respons ...
-
Service Advisor
1 week ago
Hendrick Automotive Group Concord, NC, United StatesHendrick Volkswagen of ConcordLocation: 7500 Hendrick Auto Plaza NW, Concord, North Carolina 28027 Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed. · Supervi ...
-
Service Advisor
1 week ago
Hendrick Automotive Group Concord, NC, United StatesHendrick Kia of ConcordLocation: 7550 Hendrick Auto Plaza NW, Concord, North Carolina 28027 Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed. · Supervisory Re ...
-
Technician - Automotive
1 week ago
Hendrick Automotive Group Concord, NC, United StatesHendrick Volkswagen of ConcordLocation: 7500 Hendrick Auto Plaza NW, Concord, North Carolina 28027 Summary: Responsible for identifying necessary vehicle service and performing the repair, service, and/or maintenance work. · Supervisory Responsibilities: This job has no direct ...
-
Certified Technician/Mechanic
1 week ago
Hendrick Automotive Group Concord, NC, United StatesHendrick Chrysler Dodge Jeep Ram FIAT of ConcordLocation: 7630 Hendrick Auto Plaza NW, Concord, North Carolina 28027 Summary: Responsible for identifying necessary vehicle service and performing the repair, service, and/or maintenance work. · Supervisory Responsibilities: This ...
Customer Service Representative - Gastonia, United States - Stabilus
Description
Job Description
Job DescriptionCustomer Service Representative – Automotive
Stabilus is a global leader in the production of gas springs and dampers on five continents. Our products can be used in a wide variety of industries, such as the automotive and office chair manufacturing industries, furniture technology, solar industry, medical technology, and many other industrial applications. This position will be located in our U.S. Headquarters in Gastonia, NC.
Job Summary:
Automotive Customer Service Representative is responsible for daily interaction with assigned customer accounts. The Customer Service Representative (CSR) must serve as liaison between Stabilus and the customer, representing the company goals and initiatives and reporting customer feedback to Stabilus team members.
Essential Job Functions:
Education, Training, Certifications and Experience:
Job Knowledge and Skills:
Working Condition:
The work environment includes a combination of office and plant settings. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, chemicals, and heat. The noise level in the office environment is usually quiet to moderate. The noise level in the manufacturing environment is usually moderate to loud.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.