- Performs opening and closing Guest Services procedures.
- Answers incoming phone calls in a courteous, prompt, and professional manager.
- Directs phone calls to the appropriate person
- Takes accurate messages.
- Directs customers to the appropriate person or department.
- Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log.
- Tracks and filters all incoming calls and takes messages.
- Communicates effectively with Guest Services Manager and Greeters.
- Reconciles/updates data entry with dealership software.
- Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports).
- Walks around the showroom hourly to offer refreshments to guests.
- Provides a warm, positive and happy environment for Guests, their children and fellow teammates.
- Helps maintain a clean and comfortable environment (monitor facility)
- Provides new hire Customer Management training when requested
- Maintains CSI at or above Company standards
- Maintains an organized, clean and safe work area
- Participates in required training
- Records all hours worked accurately in company timekeeping system
- Follows Safeguards rules and regulations.
- Demonstrates the Company's Core Values
- Complies with Company policies and procedures
- Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
- Other duties as assigned
-
Service Bdc Representative
2 days ago
Courage Kia Gastonia, United States**Job Summary**:The Service BDC specialist is responsible for providing high-quality customer service to clients within the service department. The BDC specialist will be required to drive sales of the service department by answering incoming phone calls with a friendly voice, sc ...
-
Customer Service Representative
2 weeks ago
Stabilus Gastonia, United StatesJob Description · Job DescriptionCustomer Service Representative – Automotive · Stabilus is a global leader in the production of gas springs and dampers on five continents. Our products can be used in a wide variety of industries, such as the automotive and office chair manufactu ...
-
Guest Services Representative
3 weeks ago
Hendrick Automotive Group Concord, NC, United States Part timeHonda of ConcordLocation: 7650 Bruton Smith Blvd, Concord, North Carolina 28027 Summary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports w ...
-
Part Time Guest Service Representative
2 weeks ago
Hendrick Automotive Group Concord, NC, United States Part timeHonda of ConcordLocation: 7650 Bruton Smith Blvd, Concord, North Carolina 28027 Summary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports wi ...
-
Part Time Guest Service Representative
1 week ago
Hendrick Automotive Group Concord, NC, United States Part timeHendrick Volkswagen of ConcordLocation: 7500 Hendrick Auto Plaza NW, Concord, North Carolina 28027 Summary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and produ ...
-
3rd Shift Baker
20 hours ago
Harris Teeter Gastonia, United States**This is a full time position. Responsible for baking products according to standards and processing/packaging/stocking Fresh Foods products according to Fresh Foods Standards, cleaning work areas, providing customer service, unloading stock, and reloading salvage.** · **To perf ...
-
Automotive ADAS Calibration Technician
1 week ago
Boyd Group Services Inc Gastonia, United StatesCompany: Mobile Auto Solutions · Responsibilities: · * Determines testing and analysis by communicating with shop representatives and reviews all estimates for repair · * Supports assigned collision repair facility in the identification and execution of safety operations · * Perf ...
-
Registered Nurse
1 week ago
Ardor Health Solutions Concord, NC, United StatesArdor Health Solutions is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Concord, North Carolina. · Specialty: Med Surg / Telemetry · ~ Shift: 12 hours, nights · ~ Employment Type: Travel · Hospital · Ardor Health Solutions is looking for a Medica ...
-
Outside Food Sales Representative
1 week ago
Gordon Food Service Inc Concord, NC, United StatesWelcome to Gordon Food Service See below for a quick glance of who we are and the impact you could have on the food service industry. Outside Food Sales Representative - Bilingual · Must be able to speak, read and communicate in Spanish. · For over 120 years, Gordon Food Servic ...
-
Automotive ADAS Calibration Technician
2 weeks ago
The Boyd Group Gastonia, United States Full timeCompany: Mobile AutoSolutions · Responsibilities:Determinestesting and analysis by communicating with shop representatives andreviews all estimates for repair · Supportsassigned collision repair facility in the identification andexecution of safety operations · Performsdiagnostic ...
-
Automotive ADAS Calibration Technician
6 days ago
The Boyd Group Gastonia, United States Full timeCompany: Mobile AutoSolutions · Responsibilities:Determinestesting and analysis by communicating with shop representatives andreviews all estimates for repair · Supportsassigned collision repair facility in the identification andexecution of safety operations · Performsdiagnostic ...
-
Outside Sales Representative
1 week ago
FORTILINE INC Concord, NC, United StatesWe're proud to support essential industries helping bring clean air and water to everyone. Outside Sales Representative - Meter · In the role of Outside Sales Representative - Meter, you would be part of a tight knit, successful team focused on delivering the highest level of cu ...
-
Diesel Technician/Mechanic
3 weeks ago
Fleet Jobs Gastonia, United StatesDiesel Technician/Mechanic - Mobile Refrigeration (Thermo-King/Carrier) · 250 odell school rd concord nc 28027 · Position Summary: · A Penske Refrigeration Technician will diagnose, overhaul, adjust, and repair all series of motor truck and trailer equipment with the primary focu ...
-
Radiology Technologist/ Medical
2 weeks ago
Ardor Health Solutions North Concord, NC, United States Full timeArdor Health Solutions is seeking a travel Radiology Technologist for a travel job in Concord, North Carolina. · Radiology Technologist · ~ Discipline: Allied Health Professional · ~ Shift: 12 hours, days · ~ Employment Type: Travel · Hospital · Ardor Health Solutions is lo ...
-
Technologist-Medical
2 weeks ago
Titan Medical Group Gastonia, NC, United States TemporaryTitan Medical Group is seeking a travel Echo Technologist for a travel job in Gastonia, North Carolina. · Specialty: Echo Technologist · ~ Shift: 10 hours, days · ~ Employment Type: Travel · Health care professional needed for an Echo Tech position in NC. Must have a minimum ...
-
Automotive Service Advisor
3 weeks ago
Hendrick Automotive Group Concord, NC, United StatesHendrick Toyota ConcordLocation: 7670 Bruton Smith Blvd, Concord, North Carolina 28027 Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed. · Supervisory Respons ...
-
Service Advisor
2 weeks ago
Hendrick Automotive Group Concord, NC, United StatesHendrick Volkswagen of ConcordLocation: 7500 Hendrick Auto Plaza NW, Concord, North Carolina 28027 Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed. · Supervi ...
-
Service Advisor
3 weeks ago
Hendrick Automotive Group Concord, NC, United StatesHendrick Kia of ConcordLocation: 7550 Hendrick Auto Plaza NW, Concord, North Carolina 28027 Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed. · Supervisory Re ...
-
Technician - Automotive
3 weeks ago
Hendrick Automotive Group Concord, NC, United StatesHendrick Volkswagen of ConcordLocation: 7500 Hendrick Auto Plaza NW, Concord, North Carolina 28027 Summary: Responsible for identifying necessary vehicle service and performing the repair, service, and/or maintenance work. · Supervisory Responsibilities: This job has no direct ...
-
Certified Technician/Mechanic
3 weeks ago
Hendrick Automotive Group Concord, NC, United StatesHendrick Chrysler Dodge Jeep Ram FIAT of ConcordLocation: 7630 Hendrick Auto Plaza NW, Concord, North Carolina 28027 Summary: Responsible for identifying necessary vehicle service and performing the repair, service, and/or maintenance work. · Supervisory Responsibilities: This ...
Guest Services Representative - Concord, NC, United States - Hendrick Automotive Group
Description
Hendrick Volkswagen of ConcordLocation: 7500 Hendrick Auto Plaza NW, Concord, North Carolina 28027Summary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.
Supervisory Responsibilities: This job has no direct supervisory responsibilities.
Essential Duties and Responsibilities include the following:
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
Desired Education:
o GED
√ High School Diploma
o Associate Degree
o Bachelor Degree
o Master Degree
o Doctorate Degree
Field of Study/Work Experience:
o Accounting
o Automotive
o Business
o Human Resources
o Information Technology
Desired Work Experience:
√ up to 3 years
o 3-5 years
o 5+ years
Education/Experience:
Previous customer service experience desired. Excellent interpersonal, communication, and organizational skills are required.
Certificates and Licenses:
o Valid Driver's License
o Automobile Salesperson License
Computer Skills:
Intermediate skills in Microsoft Office Products. Ability to learn Dealership Management System and web based applications utilized in operations.
Communication Skills:
Ability to understand and follow instructions. Ability to communicate effectively with customers and company
personnel.
Attendance Expectations:
The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk, stand, sit; use hands to finger, handle, and feel.
Environment Demands:
Duties are performed primarily in the showroom or outdoor sales lot. Heavy phone work. Work includes frequent clerical and administrative responsibilities and interaction with customers and employees. Due to the nature of this position, employee may be exposed to various work environments.
Verbal and Writing Ability:
Ability to read and comprehend instructions, correspondence, and memos.
Math Ability:
Ability to add, subtract, multiply and divide.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.
Core Values:
To perform the job successfully, an individual should demonstrate the following Core Values:
Servant Leadership
Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
Teamwork through Trust & Respect
Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
Integrity
Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
Commitment to Customer Enthusiasm
Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
Passion for Winning
Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
Accountability at All Levels
Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
Commitment to Continuous Improvement
Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit .
