- Works with customer and technician to identify required maintenance.
- Advises customers on necessary and recommended services.
- Offers additional services and repairs to customers.
- Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
- Estimates cost of mechanical, electrical, or other repairs.
- Enters itemized estimate on service order and explains estimate to customer.
- Schedules appointments with customer.
- Meets dealership's standards for repair and order production.
- Maintains CSI at or above Company standards
- Maintains an organized, clean and safe work area
- Participates in required training
- Records all hours worked accurately in company timekeeping system
- Follows Safeguards rules and regulations.
- Demonstrates the Company's Core Values
- Complies with Company policies and procedures
- Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
- Other duties as assigned
-
Service Advisor
2 weeks ago
Courage Kia Gastonia, United StatesJob Description · Job DescriptionJob Summary: The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. · About us: ...
-
Service Advisor
3 weeks ago
Hendrick Automotive Group Concord, NC, United StatesHendrick Volkswagen of ConcordLocation: 7500 Hendrick Auto Plaza NW, Concord, North Carolina 28027 Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed. · Supervi ...
-
Service Advisor
2 weeks ago
Hendrick Automotive Group Concord, NC, United StatesHonda of ConcordLocation: 7650 Bruton Smith Blvd, Concord, North Carolina 28027 Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed. · Supervisory Responsibiliti ...
-
Automotive Service Advisor
2 weeks ago
MAIN STREET AUTO LLC Gastonia, United StatesJob Description · Job Description · Benefits:401(k)401(k) matchingBonus based on performanceCompetitive salaryDental insuranceFree uniformsHealth insurancePaid time offTraining & developmentVision insurance · We are seeking a highly organized and customer-focused Service Advis ...
-
Disability Services Advisor
4 weeks ago
Hendrick Automotive Group Concord, NC, United StatesHendrick Toyota ConcordLocation: 7670 Bruton Smith Blvd, Concord, North Carolina 28027 Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed. · Advises customers on ...
-
Automotive Service Advisor
4 weeks ago
Hendrick Automotive Group Concord, NC, United StatesHendrick Toyota ConcordLocation: 7670 Bruton Smith Blvd, Concord, North Carolina 28027 Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed. · Supervisory Respons ...
-
Service Manager
1 week ago
Courage Kia Gastonia, United StatesJob Summary: Service Managers are responsible for overseeing the entire service department, ensuring it is profitable and running smoothly. Their responsibilities include staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service record ...
-
Diesel Technician
4 weeks ago
Hendrick Automotive Group Concord, NC, United States Full timeHendrick Chrysler Dodge Jeep Ram FIAT of ConcordLocation: 7630 Hendrick Auto Plaza NW, Concord, North Carolina 28027**Award-winning Chrysler Dodge Jeep Ram FIAT Dealership** · MOPAR MASTERS CLUB RECIPIENT · PENTASTAR CLUB RECIPIENT · Summary: Responsible for identifying necessa ...
-
Lube Technician
4 weeks ago
Hendrick Automotive Group Concord, NC, United StatesHonda of ConcordLocation: 7650 Bruton Smith Blvd, Concord, North Carolina 28027 Summary: The Lube Technician is responsible for performing express lube duties on vehicles. · Supervisory Responsibilities: This job has no direct supervisory responsibilities. · Essential Duties ...
-
Technician - Automotive
4 weeks ago
Hendrick Automotive Group Concord, NC, United StatesHendrick Volkswagen of ConcordLocation: 7500 Hendrick Auto Plaza NW, Concord, North Carolina 28027 Summary: Responsible for identifying necessary vehicle service and performing the repair, service, and/or maintenance work. · Supervisory Responsibilities: This job has no direct ...
-
Certified Technician/Mechanic
4 weeks ago
Hendrick Automotive Group Concord, NC, United StatesHendrick Chrysler Dodge Jeep Ram FIAT of ConcordLocation: 7630 Hendrick Auto Plaza NW, Concord, North Carolina 28027 Summary: Responsible for identifying necessary vehicle service and performing the repair, service, and/or maintenance work. · Supervisory Responsibilities: This ...
-
Mortgage Branch Manager
1 week ago
Hubbard Pipe & Supply Inc Concord, NC, United States Full timeHubbard Supplyhouse is seeking an energetic, self-motivated, senior level talent to join our growth-oriented company with aspirations of helping us achieve our 10-year goal. We are a plumbing, lighting, and irrigation distributor that assists local builders, plumbers, and homeown ...
-
VW Technician
2 weeks ago
Classic Volkswagen of Gastonia Gastonia, United StatesClassic Volkswagen of Gastonia, NCis seeking an experienced Service Technician to join our team. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We are looking for experienced dealer technicians to join our ...
-
Diesel Technician
2 weeks ago
Hendrick Automotive Group Concord, NC, United States Full timeHendrick Chrysler Dodge Jeep Ram FIAT of ConcordLocation: 7630 Hendrick Auto Plaza NW, Concord, North Carolina 28027**Award-winning Chrysler Dodge Jeep Ram FIAT Dealership** · CUSTOMER FIRST AWARD FOR EXCELLENCE · MOPAR MASTERS CLUB RECIPIENT · PENTASTAR CLUB RECIPIENT · TOP G ...
-
VW Technician
2 weeks ago
Classic Volkswagen of Gastonia Gastonia, United StatesClassic Volkswagen of Gastonia, NC is seeking an experienced Service Technician to join our team. · If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. · We are looking for experienced dealer technicians to join ...
-
Service Manager
2 weeks ago
Courage Kia Gastonia, United StatesJob Description · Job DescriptionJob Summary: Service Managers are responsible for overseeing the entire service department, ensuring it is profitable and running smoothly. Their responsibilities include staffing, customer retention, cost controls, achievement of objectives, and ...
Service Advisor - Concord, NC, United States - Hendrick Automotive Group
Description
Hendrick Kia of ConcordLocation: 7550 Hendrick Auto Plaza NW, Concord, North Carolina 28027Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed.
Supervisory Responsibilities: This job has no direct supervisory responsibilities.
Essential Duties and Responsibilities include the following:
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
Desired Education:
o GED
√ High School Diploma
o Associate Degree
o Bachelor Degree
o Master Degree
o Doctorate Degree
Field of Study/Work Experience:
o Accounting
√ Automotive
o Business
o Human Resources
o Information Technology
Desired Work Experience:
o up to 3 years
√ 3-5 years
o 5+ years
Education/Experience:
Previous experience in automotive or customer service industries. Working knowledge of the mechanical operations of vehicles. Excellent interpersonal, customer service, and organizational skills.
Certificates and Licenses:
√ Valid Driver's License
o Automobile Salesperson License
Computer Skills:
Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.
Communication Skills:
Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.
Attendance Expectations:
The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.
Physical Demands:
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.
May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.
Environment Demands:
Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.
Verbal and Writing Ability:
Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Math Ability:
Ability to add, subtract, multiply and divide.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.
Core Values:
To perform the job successfully, an individual should demonstrate the following Core Values:
Servant Leadership
Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
Teamwork through Trust & Respect
Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
Integrity
Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
Commitment to Customer Enthusiasm
Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
Passion for Winning
Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
Accountability at All Levels
Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
Commitment to Continuous Improvement
Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit .