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    Operations Analyst - Minneapolis, United States - Phaedon

    Phaedon
    Phaedon Minneapolis, United States

    2 weeks ago

    Default job background
    Technology / Internet
    Description

    Who we're looking for:

    This person will be responsible for issue research and resolution, research projects, technology enhancements and monthly system releases, as well as ad hoc projects as assigned. The Operations Analyst understands the client's business goals and works with agency resources to ensure those goals are met. This team member is the first line of contact or defense when incidents or requests arise. Acting as a liaison between the account leadership or client and internal disciplines, you will be the agency driver that works to keep the deliverables moving along while providing customer service to the client. To be effective in this role, it requires strong organization skills, system/technology aptitude, relationship building skills, and meticulous attention to detail.

    What you'll get to do:

    • Manage client's issue triage, issue resolution, status meetings, and running high level reports
    • Management of Service Level Agreements, monthly reporting and internal audit tasks
    • Daily Processing – file management, fulfillment, research and reporting, email deployment support
    • Coordinate certificate updates between client and internal business teams
    • Production and execution: making sure things get done on time, on budget with no errors
    • Internal project management
    • Research: competitive information, trends, case studies, etc.
    • Participate and/or leads appropriate client status meetings
    • Work with client and internal teams to groom backlog of tickets for prioritization
    • Create new feature documentation describing feature for client UAT and for ongoing production support
    • Prepare and lead live demos with client for new features
    • Create and tune client SQL queries
    • Monitor performance dashboards
    • Create and update tickets within ticket management system (JIRA)
    • Create and maintain Operation process documentation

    What you'll need to succeed:

    • BA/BS Degree in communications, Marketing or Advertising
    • 1-3 years of experience in marketing, marketing operations, technology
    • SQL experience or willingness to learn
    • A sincere interest, if not passion for ideas and marketing communications
    • Strong interpersonal communication skills, both verbal and written
    • Career-minded, professional demeanor and poise
    • Strong attention to detail/follow-through
    • Self-starter/self-motivated
    • Resourceful, demonstrated problem solving skills and creativity
    • Ability to multi-task and prioritize
    • Ability to work confidently and accurately with numbers
    • Technology literacy – Internet proficiency, Microsoft Word, Excel, and PowerPoint
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