deployment engineer - Houston, United States - Shell Energy Solutions

Description

At Shell Energy Solutions, we believe there's a better way to power your business and home.

Aligned with Shell's ambition to be a significant global power business and to become net zero by 2050, our cleaner, affordable, and simple solutions help companies manage their energy spend and plan their sustainability roadmap-a fresh approach for environmentally conscious businesses that are looking to boost their sustainability credentials. We also have set out to deliver the very best experience to our customers across all our channels.

Shell Energy Solutions' mission is delivering cleaner energy solutions for a brighter tomorrow by guiding customers toward a better energy future, enabling customer choice and by providing market-leading energy solutions.

Going above and beyond for our customers is what we're all about, and we have set out to deliver the very best experience to our customers across all our channels. But bigger challenges lie ahead, and we need to keep moving forward. Are you ready to help us get there?

WHERE YOU FIT IN

We are looking for a highly motivated individual with a genuine interest in energy, technology, and a passion to deliver products for a growing company. Our new Deployment Engineer will be responsible for managing and advancing our production DevOps process, deploying releases from our GitHub repository to our production environments. Additionally, the deployment engineer will collaborate with and train developers to deploy into various lower environments and integrated systems. This role also supports ongoing development and testing activities within those systems.

This role spans across Shell Energy's Front-Office, Middle-Office, and Back-Office solutions. The Front-Office teams cover applications related to sales, marketing, and customer experience. The Middle-office teams cover applications related to pricing and structuring of deals, load forecasting, risk management, and trading. The Back-Office covers applications related to accounts receivable, settlements, enrollments, and billing.

While this is primarily a technical role, an understanding of business processes will be a plus. It aids in prioritizing the impact of issues when troubleshooting production and lower environment pipelines and facilitates interaction with various teams.

Reporting into the Manager of Products and Projects, the role requires a self-motivated, dedicated, and responsible individual with the ability to perform well under pressure.

JOB DUTIES & RESPONSIBILITIES

• Manage and execute the end-to-end release management process for Salesforce, websites, the integration layer, and other integrated projects, ensuring deployments align with business requirements and company objectives.
• Create, maintain, and enhance deployment pipelines, including those in GitHub and other deployment tools.
• Establish and enhance DevOps and SDLC integrations; oversee CI/CD pipelines in collaboration with managers and technical leads to fortify release practices.
• Continuously evaluate, recommend, and implement improvements in required tooling - current, legacy, and future state recommendations (e.g., GitHub, Blue Canvas, Azure DevOps, Capado, etc.).
• Migrate changes and perform deployments from non-production to production environments, using change sets and DevOps tools for Salesforce.
• Resolve merge conflicts, deployment errors, and ensure code coverage criteria are met.
• Maintain a release repository with crucial details like release procedures and dependencies.
• Apply problem-solving skills to troubleshoot issues, resolve conflicts, and proactively address challenges that may arise during the development and deployment process.
• Manage the support of Salesforce release processes and environments, including sandboxes.
• Manage and track released components in version control system(s) (e.g., GitHub)
• Provide support in planning activities related to deployment processes.
• Adhere to development lifecycle and release processes best practices, ensuring alignment with corporate risk, security, and development requirements.
• Create and manage access to data in the system with effective management of both object and record level access.
• Manage access to components in the system leveraging profiles, role hierarchies, custom permissions, permission sets, and other methods of managing user interaction within the system.
• Work with technical teams to keep sandboxes in sync with code repositories.
• Build and manage validation rules, flows, and approval processes.
• Perform health checks and run optimizer report to assess tech debt issues.
• Work with Salesforce support to resolve cases.
• Document pre-deployment data setup steps.
• Document post-deployment data manipulation steps.
• Perform screen shares with external vendors' development and QA resources.
• Act as escalation point for Salesforce Admins for support cases.
• Resolve data related blocking issues in all environments.
• Assist with post-release smoke testing in Production and during hyper care.
• Collaborate within a larger team to effectively share knowledge throughout daily interactions.
• Showcase your interpersonal and written/verbal communication skills to engage with stakeholders at all levels, ensuring effective communication and understanding of project goals and status.
• Other duties as assigned.

ESSENTIAL SKILLS AND EXPERIENCE

Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• 5+ years of experience in a large-scale, enterprise environment working with both Agile Scrum and Waterfall teams.
• 2+ years of previous release management experience.
• 3+ years of experience working in technical teams with Salesforce.
• Bachelor's degree or higher in Business, Information Systems, Engineering, or other related field-demonstrated experience with software development companies.
• Excellent interpersonal, verbal, and written communication skills, with the ability to establish and maintain positive and effective working relationships.
• Advanced knowledge of software development lifecycle.
• Experience working with 3rd party vendors/service providers across a solution landscape.
• Demonstrated ability to manage and shift priorities to meet project schedules.
• Demonstrated ability to manage multiple, complex projects.
• Expected to work occasional weekends, holidays, overtime, or a variety of shifts, when needed, to meet deadlines.
• Proficient use of Microsoft Office programs including Word, Outlook, and strong Excel skills
• Ability to explain issues and resolutions to technical and non-technical staff.
• Experience in the energy industry and retail electric provider business operations a plus.
• Comfortable working in a target-driven and fast-changing environment, and able to respond to changing business needs.
• Excellent analytical, organization and time management skills, with the ability to maintain a strict level of attention to detail.
• Ability to work well within a team environment and independently.
• Self-motivated with the desire to consistently improve performance and gain further knowledge.
• Ability to meet deadlines, learn quickly and demonstrate effective problem solving and follow-up skills.
• Ability and desire to learn new technologies and support the continuous improvement of Shell Energy.
• Advanced leadership skills with the capacity to influence.
• Conflict management and resolution.
• Ability to multi-task, problem solve and be a strong collaborator.
• Ability to think strategically.
• Comply with company policies and procedure.

LOCATION AND WORK SCHEDULE

• Required to be in-person in Houston, TX through a hybrid workplace environment

BENEFITS OF WORKING WITH SHELL ENERGY

• Competitive Compensation
• Health Care - Medical/Dental/Vision/Prescription Drug Coverage
• 401(k) with Company Matching Contributions
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Disability Programs (STD & LTD)
• Employee Basic Term Life Insurance
• Generous Vacation & Company Holidays
• Flexible hybrid working schedule
• Training and coaching
• Tuition Reimbursement
• Paid Parental Leave
• And much more

SHELL ENERGY VALUES

Shell is a company with shared values. Honesty, integrity, and respect aren't simply a strapline: they are part of everything we do. What's more, Shell is an equal opportunities company, and we place the highest possible value on the diversity of our people and our inclusive approach. Join us and you'll belong to a world where you are proud of your achievements and propel your career with global opportunities. We care deeply about fostering a truly diverse workplace.

*Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.