- Master and deploy the Cumulus Platform, advising customers and partners on best practices.
- Lead site pilots and full-scale implementations to maximize the Cumulus effect and customer satisfaction.
- Resolve customer issues from inception to resolution with high ownership and commitment.
- Conduct thorough end-user training to ensure optimal use of our products.
- Manage the preparation and shipment of equipment, ensuring configurations and testing are completed to specification.
- Actively engage in customer support throughout the deployment phases.
- Monitor and report on project progress, keeping all stakeholders informed.
- Collaborate with Sales, Engineering, and QA teams to tailor solutions that meet precise needs.
- Create and update essential documentation, including process and training materials, to enhance user and trainer experience.
- Engineering Degree or relevant experience.
- 2-4 years of experience in software/SaaS deployment and user training.
- Exceptional written and verbal communication skills.
- Proven ability to troubleshoot and service technical equipment.
- Flexible work schedule and willingness to travel up to 50% (domestically and internationally).
- Valid Passport.
- Equity incentive plan.
- Unlimited PTO.
- Commuter benefits.
- Comprehensive health coverage (medical, dental, vision).
- Flexible Spending and Retirement Benefits accounts.
- Life and disability insurance.
- 401(k)
- Dental, Health, Vision insurance
- Employee assistance program
- Flexible schedule
- Health savings account
- Life insurance
- Paid time off
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Deployment Engineer - Houston, United States - Cumulus Digital Systems
Description
Overview
Join the innovative team at Cumulus Digital Systems, a pioneer in revolutionizing the industrial sector through our cutting-edge Internet of Tools. Our mission? To eliminate workplace accidents and transform the industry into a seamlessly connected, data-driven environment. If you thrive in roles where your actions directly contribute to enhancing safety and productivity, this is your chance to make a significant impact.
Role Summary
As a Deployment Engineer, you will be pivotal in deploying Cumulus products and services across customer sites, under the guidance of the General Manager for the Americas. Your role involves comprehensive management of site installations, training, maintenance, and testing to ensure that our solutions not only meet but exceed customer expectations. We are particularly interested in candidates who have a strong background in customer-facing roles and are skilled in writing detailed documentation.
Key Responsibilities
Ideal Candidate Location
The ideal candidate would be located in Houston, Texas, which is central to many of our key client sites and projects. This location will facilitate easy travel and coordination with our major customers.
Requirements
Why Cumulus?
At Cumulus, you're part of a small, dynamic team set on transforming an entire industry. Our culture thrives on mutual respect and trust, especially as our roles take us across the globe. We offer a rewarding work environment with a comprehensive benefits package, including:
Join Us
Step into a role where you can genuinely impact the future of industrial maintenance and construction. Apply today as a Deployment Engineer at Cumulus and be a part of our mission to drive industry-wide transformation.
Position Type: Full-time
Benefits:
Schedule: Flexible, adapting to project needs.
