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New York City

    Tenant Service Coordinator - New York, United States - RXR

    RXR
    RXR New York, United States

    3 weeks ago

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    Description


    RXR is an innovative real estate investment manager, operator, developer, and place-maker committed to applying a customer and community-centered approach to acquiring, operating, and building properties and to providing services and products that create enduring value for all stakeholders.

    Headquartered in New York with a nationally-scaled platform, RXR is a 450+ person, vertically integrated investment manager with expertise in a wide array of value creation activities, including acquisitions, asset and portfolio management, property operations, development, construction, leasing, and technological innovation.

    RXR is an active investor in real estate credit, rental housing, commercial property, and property technology through value-added and opportunistic investment strategies.

    The RXR platform manages 93 commercial real estate properties and investments with an aggregate gross asset value of approximately $18 billion, comprising approximately 30.5 million square feet of commercial properties, a multi-family residential portfolio of approximately 9,400 units under operation or development, and control of development rights for an additional approximately 3,000 multi-family and for sale units as of December 31, 2023.

    Gross asset value compiled by RXR in accordance with company fair value measurement policy and is comprised of capital invested by RXR and its partners, as well as leverage.

    Tenant Service Coordinators are front line representatives of the Company and are responsible for receiving, logging and dispatching tenant's requests for service in an efficient, friendly, and responsible manner.

    They must be well versed in the Company's core values and on how their response to tenants' needs relate to the Company's mission.

    They must be capable of accurately conveying the tenant's needs to the Property Managers and Maintenance Personnel.

    All responsibilities should be performed in a manner consistent with the Company's Core Values as well as the building's business plan.


    JOB DUTIES AND RESPONSIBILITIES:


    Utilize Angus/Rise to file and send Insurance Certificates for tenant move ins/outs and contractors; create and update Angus/Rise for quick references of expiration dates.

    Manage Angus/Rise portals
    • Freight elevator reservation management, Tenant work orders, billing for services, tenant communication, insurance certificates for tenants and contractors, calculate CPI adjusted charges.

    Financial Responsibilities
    • Use of AvidXchange and Yardi, invoice processing, creating and tracking purchase orders, updating monthly accruals.

    Tenant Communication
    • Manage tenant calls, emails, and welcome packages for tenants to ensure exceptional service to all tenants and maintain awareness of their wants and needs.
    Assist in preparing monthly variance, accruals, budgeting process and portions of asset report.
    Track all building and tenant utilities for billing and asset report.
    Coordinate and Purchase items for the PMO office, Shipping packages/mail. Maintain Pantry and office supplies for all departments. Maintain binders for elevator permits/inspections, window washing rig, violations, janitorial, etc.
    Update building staff and tenant contact lists, and emergency vendor lists.
    Provide access for tenant employees via access management software and ensure compliance with relevant policies.
    Coordinate Tenant move in procedures, and conduct orientation of property and Tenant handbooks.
    Track and monitor recurring and "one-time" R&M projects to ensure timely and on-budget completion.
    Assist in RFP processes, bid evaluation, and creation of new contracts.
    Maintain and update all office files and for tenants, vendors, and contracts. Must be able to develop a good working knowledge of the building and its amenities.

    Must be creative and should have the esthetic capability to visualize space and develop concepts for marketing, presentation, and cost analysis.

    Must be a 'people person', communicative, an outstanding listener that pays particular attention to details and should be savvy in picking up nuances.

    Must possess sound judgment and an entrepreneurial spirit.
    Must be intelligent, highly organized, motivated, self-starter.

    Must be a hard worker, one who must be diligent and focused, and who enjoys hard work and its rewards.

    Able to effectively work under pressure and can prioritize work to ensure it is completed under intense deadlines. Will be required to assist PMO with communication during after hours emergencies when needed.


    EXPERIENCE/EDUCATION/SOFTWARE:


    Tenant Service Coordinators are front line representatives of the Company and understand that their role is one of hospitality and service.

    The Tenant Services Coordinator must be capable through excellent communication and customer service skills and a willingness to "go the extra mile".

    Ability to maintain a pleasant and friendly attitude and excellent interpersonal skills.
    College degree preferred. Must have Microsoft Office, Outlook, Word, and Excel. Experience with work order is a violation monitoring platform. Jack Jaffa aggregates all the city violations by department. They issue a weekly/monthly report. It's the responsibility of PMO to track and resolve all violations. Every violation needs to have notes entered detailing why the violation is issued and how it will be resolved. Jack Jaffa is to be contracted for all violation hearings and resolutions.
    Angus is used for by tenants and building staff to enter work orders.

    Work orders need to be dispatched to proper engineer or vendor and closed out with details on how the work was completed or general status of s ticket.

    Angus is also used for visitor management and tenant notifications. Yardi is an accounting program. It's used for rent statements, generating P&L reports, variance reports and any other financial documents. Visitors, Work Orders, Amenities Reservations, Freight Elevator, Tenant Billing.
    Avid is an online platform for invoice coding, processing, and purchase order issuance. Invoices are to be approved on a regular basis as there are many people involved in the approval process. Platform used to track various items portfolio wide as well as action items on a building level. It's a tool used for tracking budget process and submittals.


    Egnyte:
    File Storage.
    Property Management Handbook on ADP containing policies and procedures for Property Management. It's a great resource and is updated regularly. Kinglsey is a consultant group that administers annual tenant satisfaction surveys. It is tool for gauging tenant satisfaction and informing of us on how we should engage with tenants.


    DocuSign:
    Online platform used for digital signatures and document exchange


    Lattice:
    HR tool

    RDM:
    Update floor plans quarterly

    Concur:
    Online platform for submitting reimbursements


    Utilivisor:
    Portfolio wide submetering company


    Energy Watch:
    Portfolio wide energy management platform. Ability to see real time energy use, track and download utility usage and invoices. This consultant also administers energy curtailment events throughout the year.


    AppSpace:
    Amenities AV program

    ProCore:

    Construction Document management.$50,000 - $65,000 a yearThe salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.

    When determining a team member's base salary/rate, several factors may be considered as applicable (e.g. location, years of service, specialty, education, relevant experience).#LI-LM#INDEEDRXR is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. RXR is committed to the full inclusion of all qualified individuals. As part of this commitment, RXR will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact
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