- Respond to and resolve IT support requests from employees during the 3rd shift.
- Assist users in resetting passwords, unlocking accounts, and addressing access-related issues.
- Utilize available documentation and resources to troubleshoot and resolve common IT issues.
- Escalate more complex issues to the appropriate IT teams and follow up to ensure timely resolution.
- Maintain and update documentation for common IT issues and resolutions.
- Collaborate with other IT team members to improve and expand the knowledge base.
- Monitor IT systems during the 3rd shift to identify and address any potential issues.
- Report system outages or abnormalities promptly and initiate appropriate actions.
- Provide clear and concise communication to end-users regarding the status and resolution of their IT requests.
- Collaborate with other IT team members to relay important information across shifts.
- Demonstrate a high level of dependability and punctuality in adhering to the 3rd shift schedule.
- Be available for occasional on-call duties and respond promptly to critical issues.
- Proven experience in an IT help desk or support role.
- Strong knowledge of basic IT troubleshooting techniques.
- Familiarity with password resets, account unlocks, and user access management.
- Excellent communication and customer service skills.
- Ability to work independently and prioritize tasks effectively.
- Willingness to work the 3rd shift schedule (10pm-6am or 8pm-4am).
- IT certification (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate).
- Experience with IT ticketing systems.
- Familiarity with remote support tools.
- Knowledge of basic networking concepts.
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Help Desk Analyst - Moraine, United States - CBTS
Description
CBTS has partnered with a client in the Moraine, OH area to identify a Help Desk Analyst on a 12 month contract opportunity.
This role will require FULL ONSITE work, and would be supporting a 3rd SHIFT SCHEDULE (10pm-6am or 8pm-4am ET) on a M-F setup.
We are seeking a dedicated and reliable IT Help Desk Analyst to join our team for the 3rd shift. As the sole support person during this timeframe, you will play a crucial role in ensuring the smooth operation of our IT systems. The ideal candidate will have a strong foundation in basic IT help desk skills, with the ability to reset passwords, unlock user accounts, and perform basic troubleshooting using existing documentation.
Responsibilities:
User Support:
Basic Troubleshooting:
Documentation:
Monitoring:
Communication:
Dependability:
Qualifications:
Preferred Qualifications:
