- At least two years of experience in providing desktop and service desk support to end users in a corporate environment
- Excellent customer service skills, including the ability to communicate effectively, empathize with users, and resolve issues in a timely and professional manner
- Strong troubleshooting skills of PCs and Windows related software, such as Microsoft Office, Outlook, Teams, etc.
- Familiarity with common desktop hardware components, such as monitors, keyboards, mice, printers, etc.
- Ability to work independently and as part of a team, and to follow instructions and procedures
- Willingness to learn new technologies and skills, and to keep up with the latest trends and best practices in desktop support
- Availability to work on a rotating shift schedule, including weekends and holidays
- 1+ years of experience in a similar role, preferably in a large or medium-sized organization.
- They should also have a relevant certification, such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator Associate, or ITIL Foundation.
- Macbook support experience
- At least two years of experience in providing technical support for MacBook users, including troubleshooting, repairing, and upgrading hardware and software
- Familiarity with macOS and its features, such as iCloud, Time Machine, AirDrop, etc.
- Ability to diagnose and resolve complex issues related to MacBook performance, security, and connectivity
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It Service Desk Analyst - Hoffman Estates, United States - TCWGlobal
Description
IT Service Analyst, Level I or II
Payrate:
$33-$35/hr DOE
Work Hours: 7am-4pm CST, M-F-Onsite
Location:
Hoffman Estates, IL 60169
6 month assignment with potential for extension
Weekly Pay and Benefits
Our leading Manufacturing client is hiring a Level One Desktop and Service Desk Analyst to join their team of service desk/desktop support professionals.
The ideal candidate will be comfortable working in a fast paced and dynamic environment and will need to be flexible, adaptable and responsive.
They should be able to work independently as well as in a team, and follow the policies and procedures of the organization.
MacBook support experience is a must have. If you have these qualities, please review other details below, apply, and I look forward to hearing from youRequirements:
#LI-EM1