clerical specialist customer service - Detroit, United States - Wayne County Government

Description

Job Description

IMMEDIATE OPENINGS

Who we are:

The Charter County of Wayne is Michigan's largest county. We are home to 34 cities and nine townships. From Rockwood to Livonia, from Sumpter Township to the Grosse Pointes, each community in Wayne County offers residents and businesses a unique blend of opportunity to live, work, play and raise families. Headquartered in Detroit, our largest city and the automotive capital of the world, Wayne County offers a diversified economy and high standards for our residents' quality of life. Our history is rich and we take pride in being one of the most diverse communities that values culture, arts, and world-class amenities. Wayne County provides leadership that ensures the County operates efficiently, effectively, and responsibly. We provide transparently while building a stronger County inclusive of collaborations, innovation, and a clear focus on serving our residents.

DESCRIPTION OF MAJOR JOB DUTIES

Clerical Specialists (Customer Service) perform highly difficult, complex and responsible office work. In the Treasurer's Office, typical duties and responsibilities may include: handling complex public contact work by providing excellent customer service in all aspects of tax-related needs to the general public; performing cashiering duties; reviewing and processing documents and tax-related payments for completeness, accuracy and conformance with required office practices of the Wayne County Treasurer's Office and other duties as assigned. In the County Clerk's Office, typical duties and responsibilities may include: accepting receipts, fees and payments from customers; issuing receipts and entering transactions and supporting data into the cash register; distributing and reviewing assignments of subordinates; maintaining statistics relative to work received and completed; entering court orders, judgments and proceedings into the Court Case Management System and other duties as assigned. In the Office of the Sheriff, the Clerical Specialist (Customer Service) performs cashiering duties such as handling money, assisting customers, reconciling registers and preparing deposits; reviewing documents from customers for accuracy and completeness; notarizing Sheriff's Deeds and proofs of service, and performing other general clerical duties as assigned.

ELIGIBLE PERSONS

At the time of application and appointment, applicants must have:

• A high school diploma or its equivalent; AND
• At least four (4) years of full time paid clerical experience performing the following duties: data entry, processing and reviewing documents, handling public contact inquiries and maintaining files; AND
• At least one (1) year full-time paid cashiering experience.

NOTE: Equivalent part-time experience will be assessed and credited at the discretion of the Department of Personnel/Human Resources. Completion of education at an accredited college or university may be substituted on a year for year basis for the required clerical experience. Proof of education must be submitted with application. Applicants must describe their experience and training in sufficient detail to allow evaluation of their acceptability under the above qualifications. Failure to do so will result in a rejection of their application.

SPECIAL CONDITIONS

In the County Clerk's Office and the Sheriff's Office, employees will be fingerprinted and/or must pass a national criminal background check before being placed in this position and periodically thereafter.

EMPLOYEES IN THE TREASURER'S OFFICE WILL BE REQUIRED TO WORK MANDATORY OVERTIME DURING THE TAX SEASON

EMPLOYEES MUST BE BONDABLE

TYPES OF TESTS

A written assessment (100%) will be administered covering knowledge of basic math skills, general office practices, general clerical practices and procedures and related knowledges. Online virtual testing and testing at Wayne County Community College - Northwest Campus and the Guardian Building is available.

Candidates must pass all the tests in order to be placed on the eligibility list.

In the event that the number of eligible applicants is equal to or less than the number required for certification, the Department of Personnel/Human Resources may substitute for the above tests an evaluation of experience and training or other such tests as the Department may deem desirable to determine the competence of the applicants.

PURPOSE

The purpose of this examination is to establish an eligible list from which to fill present and future vacancies. The eligible list will remain in effect for six (6) months but may be extended.

The eligible list resulting from this examination will be used only when there are no persons available on the current established Clerical Specialist/Customer Service, 2946 OC. This is a continuous examination and ranking on the eligible list will be subject to change as names are added to and removed from the list.

GENERAL INFORMATION

Pay Rate and Fringe Benefits: Appointments will usually be made at the minimum rate with annual increases where applicable. Payment is on a bi-weekly basis. Employees receive liberal fringe benefits, which include vacation pay, sick leave pay, health care insurance, optical, dental, long term disability, life insurance and a retirement plan.

How to Apply: Apply online at application will be used for determining eligibility for admission to the examination and as a basis for rating experience and training.

Investigation and Probationary Period: An investigation of character and past employment will be conducted. Appointees must satisfactorily complete a probationary period before the appointment will be considered permanent, in accordance with the provisions of the collective bargaining agreements.

Veteran's Preference: Honorably discharged war veterans who receive passing grades on examinations will have ten (10) points added to their final earned examination scores and those who have a service connected disability will have five (5) points added to their score, for a possible total of fifteen (15) additional points. Requests for and proof of eligibility must be submitted at the time of the examination.

Equal Employment Opportunity: Wayne County provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. For information regarding the Department of Justice - EEO Utilization Report, please visit

Accommodations: If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Wayne County Department of Personnel/Human Resources at or via email at Hearing or speech impaired persons using TDD's or similar devices may contact the Michigan Relay Center, toll free at or 711 to communicate directly with the Department of Personnel/Human Resources during regular working hours.

Appeal of Rejection: Persons denied permission to compete in an examination may make a written appeal to the Wayne County Civil Service Commission for a final decision. An appeal must be filed within twenty (20) days following the mailing of the rejection stating the basis on which the application should be accepted.

Review of Examination: A request to review an examination must be made in writing within twenty (20) days after the notice of result of the examination is mailed. An appeal concerning the rating received must be made in writing within twenty (20) days after the review. An appeal must state the basis on which it is claimed that the rating is improper.