Jobs

    Customer Service - Hawaii, United States - Morgan White Group

    Morgan White Group
    Morgan White Group Hawaii, United States

    3 weeks ago

    Default job background
    Description

    Join our team as a Customer Service & Eligibility Specialist! We are looking for a dedicated individual to be the point person in Hawaii for customer interactions and support related to our company's operations and products.

    • Communicate effectively with insured clients and providers to update accounts, change beneficiaries, adjust coverage, and explain payment options.
    • Utilize software to identify and address customer needs while following established procedures.
    • Resolve customer issues by adhering to company policies or guiding customers through the process.
    • Handle new insurance policies, updates to existing policies, and claims processing efficiently.
    • Manage policy invoices and maintain accurate payment records for all customers.
    • Perform additional tasks as directed by the Department Manager.

    Requirements:

    • Preference for candidates with an associate or bachelor's degree.
    • Prior experience in Call Center and Insurance fields is advantageous.
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