- Provide the highest level of customer service
- Use advanced troubleshooting skills to determine the root cause of issues
- Use excellent communication skills to describe issues and set expectations with customers
- Demonstrate attention to detail and follow through on projects and requests
- Support, train, and augment other team members and their skills
- Work with the helpdesk ticketing system and review open tickets daily
- Respond timely to email, phone, and other requests from customers and team members
- Laptop and Desktop support – support a wide range of hardware and software
- Mobile device support for Apple and Android devices
- Setup, deploy, and manage windows computers and software
- Microsoft Office 365 support
- SharePoint and OneDrive file sharing and sync support
- Troubleshoot basic network problems
- Basic networking fundamental knowledge such as: DHCP, DNS, VPN, VLAN, IP addresses and subnetting
- Basic configuration of routers, switches, access points
- Experience with mobile broadband internet solutions
- Proactive troubleshooting with regards to networking monitoring
- Knowledgeable in SDWAN, Radius authentication, Dynamic VPN setup
- Perform other related duties as assigned
- Bachelor's degree (B.A.) from a four-year college or university; or one-to-two years related experience and/or training; or equivalent combination of education and experience
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Pipeline of positions
2 days ago
CACI International Inc Hawaii, United States Full timePipeline of positions | Warfighter Training Readiness Solutions TeamJob Category: Project and Program ManagementTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: Up to 50%Type of Travel: LocalAnticipated Posting En ...
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Hawaii State Department of Education Hawaii, United States Various, 12-monthThis posting will be used to fill various Program Specialist positions at the specified location. The authorized level of the position is Program Specialist V. Applications are being accepted down to the Professional Trainee I in the event of recruiting difficulties. · Salary R ...
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Customer Service
3 weeks ago
Morgan White Group Hawaii, United StatesFull-time position for a Customer Service & Eligibility Specialist in Hawaii only. The position is the first to interact with customers, tasks, all of which involve supporting the company's operations and products. · Essential Duties and Responsibilities: · Communicate with ins ...
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Behavioral Health Specialist
3 weeks ago
Kamehameha Schools Hawaii, United StatesJob Posting Title · Behavioral Health Specialist · Employee Type · Regular · Recruiting Start Date · Work Year · 11 · Job Exempt? · Yes · Recruiting End Date · Open Until Filled · Aloha mai Mahalo for your interest in Kamehameha Schools. If you are looking for an opportunity to u ...
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Medical Dermatology Physician
4 weeks ago
myDermRecruiter Hawaii, United States Full timeHawaiiPrivate Dermatology Practice in Beautiful Location Adding a General Dermatologist - Exciting Opportunity Job myDermRecruiter is actively seeking a Board-Certified/Board-Eligible Dermatologist for an exciting opportunity on the island of O?ahu in Hawaii. This fast-growing, b ...
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Medical Oncology Physician
4 weeks ago
HCA Physician Recruitment Hawaii, United StatesMemorial Health Meadows Hospital has 2 employment opportunities for a Medical Oncologist in Vidalia, Georgia. Qualified Candidates: · Must be board certified or board eligible in Oncology · Will be employed through HCA Physician Services Group Incentive/Benefits Package: · Com ...
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Satellite Communications Operator
2 days ago
Vectrus (V2X) Hawaii, United StatesOverview · THIS POSITION IS CONTINGENT UPON AWARD AND FUNDING · Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamlin ...
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Student Aide, Kindergarten Transition Specialist
3 weeks ago
Kamehameha Schools Hawaii, United StatesJob Posting Title · Student Aide, Kindergarten Transition Specialist · Employee Type · Temporary Seasonal (Fixed Term) (Seasonal) · Recruiting Start Date · Work Year · Job Exempt? · No · Recruiting End Date · Aloha mai Mahalo for your interest in Kamehameha Schools. If you are lo ...
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Physician / Medical Doctor (Physician #)
4 weeks ago
Enterprise Medical Recruiting Hawaii, United StatesThe largest physician group in Hawaii is expanding its primary care services in multiple locations · The system provides a range of primary care services at locations on Oahu, Hawaii Island, and Molokai. We are actively recruiting an Internal Medicine physician. · Opportunity H ...
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Information Technology Trainer
4 weeks ago
eWorld Enterprise Solutions, Inc. Hawaii, United StatesAbout eWorld Enterprise Solutions, Inc. · eWorldES was founded in 1999 and has become a proven and trusted company in the Information Technology and Solutions development community in Hawaii. Our staff of over 450 associates provides a wide range of skills and experience that we ...
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myDermRecruiter Hawaii, United StatesHawaiiPrivate Dermatology Practice in Beautiful Location Adding a General Dermatologist - Exciting Opportunity Job myDermRecruiter is actively seeking a Board-Certified/Board-Eligible Dermatologist for an exciting opportunity on the island of O?ahu in Hawaii. This fast-growing, b ...
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Brick Specialist
1 month ago
The LEGO Group Hawaii, United States Paid WorkBrick Specialist · Location Hawaii, Hawaii, United States of America · Job ID · Category Retail · Job Description · Typically responsible for Store operational tasks in duty. · Core Responsibilities · Tasks will be assigned by floor leader in duty. · • Ensure a signature experie ...
IT Field Support Specialist II - Hawaii, United States - Moss
Description
POSITION SCOPE AND ORGANIZATIONAL IMPACT
Moss' IT Field Support Specialists are responsible for supporting a wide variety of customer and network issues.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
EDUCATION AND WORK EXPERIENCE
