Jobs

    IT Field Support Specialist II - Hawaii, United States - Moss

    Moss
    Moss Hawaii, United States

    3 weeks ago

    Default job background
    Full time
    Description

    POSITION SCOPE AND ORGANIZATIONAL IMPACT

    Moss' IT Field Support Specialists are responsible for supporting a wide variety of customer and network issues.

    ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

  • Provide the highest level of customer service
  • Use advanced troubleshooting skills to determine the root cause of issues
  • Use excellent communication skills to describe issues and set expectations with customers
  • Demonstrate attention to detail and follow through on projects and requests
  • Support, train, and augment other team members and their skills
  • Work with the helpdesk ticketing system and review open tickets daily
  • Respond timely to email, phone, and other requests from customers and team members
  • Laptop and Desktop support – support a wide range of hardware and software
  • Mobile device support for Apple and Android devices
  • Setup, deploy, and manage windows computers and software
  • Microsoft Office 365 support
  • SharePoint and OneDrive file sharing and sync support
  • Troubleshoot basic network problems
  • Basic networking fundamental knowledge such as: DHCP, DNS, VPN, VLAN, IP addresses and subnetting
  • Basic configuration of routers, switches, access points
  • Experience with mobile broadband internet solutions
  • Proactive troubleshooting with regards to networking monitoring
  • Knowledgeable in SDWAN, Radius authentication, Dynamic VPN setup
  • Perform other related duties as assigned
  • EDUCATION AND WORK EXPERIENCE

  • Bachelor's degree (B.A.) from a four-year college or university; or one-to-two years related experience and/or training; or equivalent combination of education and experience


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