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Herriman

    Resident Services Coordinator - Herriman, United States - Wasatch Group

    Wasatch Group
    Wasatch Group Herriman, United States

    2 weeks ago

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    Description

    The Resident Services Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants, and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents.

    Responsibilities:

    • Coordinates all resident functions and activities including orienting residents to the property.
    • Assists with questions regarding lease, utilities, policies and ensures property code of conduct is followed.
    • Assist in checking in packages, deliverance of packages and package claim reminders.
    • Develops and publishes property newsletter, which includes planned events, marketing flyers, resident services, and advertisements.
    • Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests.
    • Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards.
    • Schedule's activity center or clubhouse rentals, maintains the contract on any such rental, and collects applicable fees.
    • Assist with Airbnb listings, inquiries, reservations, and guest experience.
    • Ensures guest suites are in rental condition and provides additional amenities to residents, such as movie rentals, books, and games.
    • Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed.
    • Works with the Resident Service Manager on retention and renewal process.
    • Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.
    • Reports to the Resident Service Manager
    Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their base salary. Once eligible, team members may participate in the 401k plan. Regular, full-time team members are also offered a range of medical, financial, and/or other benefits from which to choose.

    Pay Rate Type:
    Hourly
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