Department Manager in Operations Management - Herriman, United States - Apex Dynamics

Apex Dynamics
Apex Dynamics
Verified Company
Herriman, United States

3 weeks ago

Savannah Johnson

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Savannah Johnson

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Description

Creating fascination: Your tasks

  • Leading a department of support specialists for solving first-level problems in the IT field
  • Managing and coordinating first-level support and the hotline
  • Strategic and professional development of processes, methods, and tools in support
  • Full cost center and budget responsibility for client hardware
  • Professional and disciplinary leadership and development of employees
  • Responsible for automatic software distribution in the department
  • Monitoring Jira Service Desk tickets
  • Ensuring compliance with ITIL best practices in providing support services and managing service requests
  • Collaborating with other IT departments
  • Strategic, professional, and economic development of the department

Bringing strengths: Your qualifications

  • Successfully completed studies in computer science, business informatics
  • Relevant experience in IT support, IT infrastructure, and applications
  • Leadership experience and experience in employee development
  • Experience in handling customer inquiries and disruptions, as well as SLAs
  • Strong communication and teamwork skills
  • Analytical thinking, solution-oriented approach, and high consulting competence
  • Good German and English skills

Using freedom: Your benefits

  • Secure job
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